AdresseAt Mangia's we are on a mission to create the authentic italian hospitality brand; experiences and services to our guests to be remembered in their daily lives.
To achieve our ambitions, we capitalise on our unique combination of tradition and diverse talent.
Locations, cultures and experiences are our key competitive advantage.
Invest in People - create an environment where each person can push boundaries, take risks and challenge norms.
Nature and Outdoor - exploring and creating special experiences, opportunities and locations which transform into new exciting adventures.
Act like owners - taking charge, leading by example and an immense sense of pride in our work.
Celebrate communities - ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.
Main Purpose:
The Night Auditor is the main reference for our Guests during night shifts: his/her goal is to engage a personalised and empathic relationship with them, in order to provide a flawless and unique experience.
Reports to: Front Office Manager.
Main duties & responsibilities:
•Carry out all Front Desk operations during night shifts, according to the company policies and procedures, maintaining high standards at all times: check-in, check-out, billing, hotel and room orientation, providing information to Guests;
•Responsible of providing to each Guest a warm and efficient arrival and departure process;
•Build and maintain an individual and professional relationships with Guests, being his/her reference point;
•Support to the concierge team in handling all Guests requests;
•The Front Desk is the “treasury” of the hotel, you will manage petty cash, Guests billings and, being one of the cashiers, you will be responsible of the relevant accounting tasks.
•Handle emergencies and critical situations;
•Daily closure, cashier check for all hotel outlets, accounting reports, posting control, providing data to statistics and local government institutions.
Work Experience
Competencies required:
•Collaboration: Be able and willing to work as a team within the department and with other departments.
•Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence.
•Personal development: Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives.
•Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity.
•Technical Skills: Demonstrate technical competence and knowledge related to the role.
Other requirements:
•Professional experience preferably at international level in the same role;
•Knowledge of Hotel Management software (e.g. Opera);
•Knowledge of the Microsoft Office package;
•Fluent in English and Italian. A third language is preferred;
•Strong passion for hospitality and attention to details.
Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.
