Microsoft Dynamics Crm Process Manager (F/M/X) Emea

Are you looking for more than just a job, for something truly meaningful and rewarding? Then Sysmex Europe SE is the place for you. As the regional headquarters for the EMEA (Europe, Middle East and Africa) region, our company is dedicated to providing essential products that people worldwide for their healthcare journey. If this opportunity appeals to you, come and join us in the position of Microsoft Dynamics CRM Process Manager (f/m/x) EMEA

This position is limited until November 2025 due to a parental leave replacement. The takeover opportunity is high and we are interested in securing a permanent position.

Your responsibilities

You are responsible for the optimal functioning of our Microsoft Dynamics 365 CRM solution. Satisfied users and departments are your top priority, and you ensure that the IT services run smoothly.

• Support and advise users in the business departments on the implementation of their processes in Microsoft Dynamics 365 CRM in our EMEA region
• Implement release management processes and concepts in close cooperation with key users to support all tool users in a close way (Europe & Affiliates)
• Monitor and ensure data governance
• Define and specify business requirements and roll-out harmonized processes for the Field Service
• Continuously work on improvement of the service processes based on process harmonization
• Responsible for the analysis of relevant KPIs and creation of reports
• Train the Microsoft Dynamics 365 CRM users regarding optimized processes and concepts
• Create, prepare, deliver and update appropriate learning resources to onboard and train users

Your profile

• During several years of experience, you have gained expert knowledge in medical device industry service processes
• You have experience in IT-related projects, in particular in CRM projects
• You have a high affinity to IT solutions and a good technical understanding
• You have analytical and data skills
• You convince with strong cross-cultural communication skills and experience in delivering/moderating training (online or in presence)
• You have a distinct ability to approach, convince and motivate people
• You have change management experience
• You have a high degree of personal responsibility, innovative and solution-oriented thinking

Our benefits

We are an aspiring corporate group where respect and trust form the basis for cooperation and communication within Sysmex.

• Culture & cooperation
  An appreciative work environment, open corporate culture, flat hierarchies and an inclusive and caring atmosphere. Working in an innovative and international environment, personal improvement through our HR people & culture development team, after-work events for internal networking
• Work-life balance
  Flexible working through flextime and a hybrid working model (60% mobile working, 40% on-site), 30 days annual leave
• Additional benefits
  Christmas and holiday bonuses, childcare allowance, capital-forming benefits, subsidy for company pension scheme, corporate benefits, relocation assistance, subsidised lunch in our canteen
• Health & wellbeing
  In-house gym, various sports courses, massages, company medical and psychological care, workplace glasses, general health management
• Mobility
  Subsidy for the public transport “Deutschlandticket”, free parking, bike leasing via JobRad
• Social Responsibility
  Various opportunities to get involved in different sustainability and charity initiatives, climate friendly and respectful use of resources

Did we spark your interest? Then we look forward to receiving your application with salary requirements and the earliest possible starting date.