Mentor (Psychologist) Krisenchat Ukrainian (D/M/F)

krisenchat Ukrainian

for children, adolescents and adults

krisenchat is a psychosocial counseling service in German designed for children and young people up to 25 years old, accessible through WhatsApp and SMS 24/7. Krisenchat Ukrainian extends this service including children, adolescents, and adults providing counseling in Ukrainian or Russian.

We do not offer long-term therapy; instead, we focus on crisis intervention. Our professional counselors offer an empathetic and open ear to those seeking help, emphasizing a solution-oriented approach to best support our clients in the exact moment of need. Sometimes, merely sharing experiences or discussing feelings can be beneficial.

To equip our team of counselors, we provide training, guidelines, and chat exercises through an online toolbox and guides, helping them deal with challenging emotions and situations. Additionally, we've established a network of resources with practical information and references to whom our clients can be referred.

Our organizational platform is Slack, an app/website where only project-involved individuals communicate. A professional counseling team is available in the background for questions and training on chat counseling, offering intervision and supervision.

As a community, we are appreciative and engaged, constantly working together to improve and develop our service. Krisenchat was founded during the Corona pandemic and leverages experience gained from over 100,000 chat consultations.

Tasks of a counselling mentor:

We are looking for support for our psychological team to accompany the volunteer counsellors in the best possible way and provide chat consultation on our platform. Your duties would include:

• Chat consultation (including evenings, nights, and weekends)
• Assessing and accompanying chats that deal with acute moments of endangerment
• Supporting our volunteer counselors and interns with content-related questions
• Providing support and feedback on our conceptual development
• Participation in internal meetings, workshops, lectures, intervision, and supervision
• Administrative tasks

• You are confident in speaking and writing in Ukrainian and Russian
• You are confident in internal communication in English (not necessarily counselling)
• Masters degree in psychology or equivalent combination of education and experience
• Clinical knowledge of problems and disorders in children and adolescents and trauma
• Ideally, first hand practical experience in the accompaniment and counselling or crisis intervention for children, adolescents or adults under stress
• Very high level of resilience in critical situations
• Feeling for sensitive communication and knowledge of resonance
• Good self-regulation skills
• Ability for self-reflection
• Flexibility, fun and curiosity in testing digital support services
• Ability to work in a team and independently
• Certain degree of flexibility in scheduling

• Exciting work in a great, dynamic team
• Supervision offer and extensive internal self-care program
• Home office
• Close connection to the psychological management team
• Continuous education opportunities both internally and with our partnering organizations
• Engagement in the supportive professional community