Adresse***This role is based at our corporate offices in Dallas, TX, or McLean, VA***
This is your chance to be a part of an in-house Customer Experience team that’s using guest insights to evolve our industry-leading channels and deliver personalized experiences. As the Manager, Sales Governance, you will provide daily business support and data governance for key above property sales systems and enterprise programs that touch Salesforce.com and other integrated internal and third-party systems. On the Sales Governance team reporting to the Director Sales Solutions, you will create Sales Governance business processes and propose supporting system requirements to meet your goals. Your decisions will be guided by sales processes and best practices on data governance and security. You will find new opportunities for process and system optimization while contributing to the creation of an evolving improvement agenda.
HOW WE WILL SUPPORT YOU
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
- Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through our Employee Assistance Program
- Paid Time Off (PTO)
- Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. Hilton’s leadership development framework focuses on developing skills and business insight through a range of programs and approaches to meet varying learning needs and preferences.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- Lead governance and support of business and system processes, including maintenance and operations of integrated systems.
- Define root cause quality issues and guide remediation by implementing process improvements.
- Promote collaboration with solutions and change management teams to ensure efficient, commercially focused implementation of solutions or new business processes.
- Develop reports and dashboards based on projects or requirements to evaluate governance success measures and process effectiveness.
- Deliver data audits to ensure consistency and compliance with business governance and security standards.
- Create training materials (slides, videos) and deliver training on important system features and business processes to partners.
- Manage user communications such as system defects and best practice reminders.
- Manage user administration processes such as creation, deactivation, license availability, and billing.
- Effectively lead change by understanding the user and process impact of system enhancements and integrations.
- Assist with enhancement user acceptance testing when required.
- Provide day-to-day user support to resolve stakeholder issues by working with sales and support teams directly and indirectly.
How you will collaborate with others:
- Conduct regular check-ins with the Sales Solutions and Governance team, sales support, and sales.
- Foster a spirit of teamwork and unity among team members that creates a workplace culture consistent with Hilton’s values.
- Communicate updates to others to raise awareness.
- Resolve escalated issues promptly to support partners.
- Educate teams on processes and collaborate on ways to improve.
- Engage with all project team members and be able to explain the system in plain language.
- Be a subject matter expert in above property sales business processes across all verticals and regions.
- Display effective leadership with strong communication, analytical, prioritization, and problem-solving skills.
What projects you will take ownership of:
- Manage the governance of major enterprise programs such as Hilton For Business and Sales Governance projects, both within Salesforce and across integrated systems.
- Complete data quality projects and ongoing audit programs within Salesforce.
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
- Three (3) years of sales process, systems, or operations experience
- Two (2) years of hands-on experience with sales CRM software Salesforce.com
- Hybrid work schedule two days per week based in the Dallas, TX, or McLean, VA corporate office
- Microsoft Office (Intermediate Outlook, Word, Excel, PowerPoint
- Travel up to 20%
It would be useful if you have:
- Salesforce Certified Administrator certification
- Knowledge of OnQ R&I (Rates & Inventory)
- Knowledge of Delphi.fdc, MeetingBroker, or other group booking platforms
- One (1) year of management experience
WHAT IT IS LIKE WORKING FOR HILTON
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. Hilton’s commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance our effectiveness in attracting Team Members, customers, corporate partners, and owners.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.
