AdresseLobby Lounge Waiter / Waitress with Conrad Hotels and Resorts is responsible for serving guests in a friendly, timely, and efficient manner at the respective outlet / restaurant of Food and Beverage to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.
What will I be doing?
A Lobby Lounge Waiter / Waitress would be required to have an extensive knowledge of menu offerings, also to take and deliver customer orders, and work to achieve departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Able to work in all areas of the respective outlet / restaurant of Food and Beverage
- Welcome and manage guest queries in a friendly, timely and efficient manner
- Take and deliver customer orders, consistently demonstrating high levels of customer service
- Prepare set ups for tables and/or rooms
- Ensure knowledge of menu and all products
- Ensure mis-en-place is well stocked at all floor stations
- Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor
- Follow cash handling procedures
- Up-sell with latest departmental incentives
- Ensure compliance of brand standards
- Strive to achieve departmental targets
- Ensure cleanliness of work areas
- Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
- Comply with hotel security, fire regulations and all health and safety legislation
- Comply with local licensing laws
- Be environmentally aware
- Assist other departments wherever necessary and maintain good working relationships
- To perform any other duties as assigned by superiors
What are we looking for?
A Lobby Lounge Waiter / Waitress serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Positive attitude
- Good communication skills
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous Food & Beverage and/or industry experience
- Experience with cash handling if necessary
- Knowledge of Food Hygiene Regulations
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
