AdresseRWE Supply & Trading GmbH
To start as soon as possible, full time / part time, permanent
Your future plans
At our team, you'll find all the advantages of a large IT department. And something decisive thing: openness and genuine teamwork. Because we are open to the future and build on the strength of each individual. We value their work and opinions, listen to them, actively manage ideas and engage in direct exchange. Respect, appreciation and mutual trust are the hallmarks of cooperation in our international team.
- As an IT Problem Manager, you will assess problems, coordinate problem analyses with the respective departments and thus proactively support the relevant communication (internal / external)
- Definition of measures for the preventive reduction of possible causes of malfunctions, among other things through the use of new technologies such as AI and automated cause recognition
- Continuous analysis of the reported problem tickets and ensuring the implementation of resulting measures
- You play a key role in the conception, establishment, automation and continuous improvement of process chains in the areas of IT Problem Management and harmonization of interfaces to other ITSM processes (e.g. incident management, change management)
- Analyze and identify the root causes and impacts of any service availability / resilience issues, to determine the appropriate actions and improvements (e.g. root cause analysis (RCA), impact analysis, and service improvement plans (SIPs)) with the goal to prevent or minimize the recurrence and severity of service availability / resilience issues, and to enhance customer and user satisfaction
- Together with stakeholders, you define key performance indicators (KPIs) for controlling and reviewing the processes and establish reporting and monitoring mechanisms for this purpose
- Definition of the technical requirements for the problem management process in the ITSM tool used, ServiceNow, in order to achieve sustainable and high quality results
Your powerful skills
- You have a relevant IT apprenticeship with several years of experience or a degree in (Business) Informatics
- You have professional experience in IT service management and understanding of the relevant processes and ideally have experience in IT Problem Management
- You have very good ITIL knowledge and experienced knowledge of IT infrastructures
- You have knowledge of ITSM tools, ideally experience with ServiceNow®️
- Analytical thinking, results-orientated work with high self-drive and commitment as well as assertiveness are part of your mindset
- You have the ability to understand and analyze complex issues and to communicate them in a target-group-oriented manner
- You work in a service and customer-oriented manner, enjoy communicating with stakeholders and can adapt to their needs
- You are fluent in written and spoken German and English
Benefits you can rely on
We really appreciate you going the extra mile and using every ounce of energy when the heat is on. That’s why we want to make your time with us as enjoyable as possible. At RWE Supply & Trading GmbH we value our employees and strive to create a supportive and inclusive work environment. With a range of competitive benefits, we not only offer excellent development prospects and an attractive remuneration package, but also take care of your well-being and understand that life-work integration is essential.
Also our offer includes the following perks:
- Work at the commercial heart of RWE – right on one of Europe’s largest trading floors directly shaping the energy transition
- Task oriented and hybrid working model
- Join a diverse and multicultural team in a highly dynamic and rapidly growing business
- State-of-the-art campus with free fitness center, child care, on-site barista & restaurants
- Playing an important role in IT Infrastructure operations as IT Problem Manager
- Opportunity to actively challenge and change working patterns in favour of IT Infra
rwe.com/career
Apply now with just a few clicks: ad code 85188
Any questions? Deborah Münz (Recruiting), +49 152 57906888
We look forward to meeting you!
We value diversity and therefore welcome all applications, irrespective of gender, disability, nationality, ethnic and social background, religion and beliefs, age or sexual orientation and identity. #inclusionmatters
Of course, you can find us on LinkedIn, Twitter and Xing, too.
RWE Supply & Trading is the interface between RWE and the energy markets around the world. Around 2,000 employees from over 70 different countries trade electricity, gas, commodities and CO2 emission allowances. The trading entity also ensures the commercial optimisation of RWE’s power plant dispatch and markets electricity from RWE.
