IT Service Manager, low-code platform (m/f/d)

Knowledge for the world of tomorrow.
We develop networks that supply our cities with light and heat intelligently and we know our way around automation and digitalization in the process and manufacturing industries. For these and many other future projects, we need smart thinkers who bring skills, creativity, and dedication to the table. People like you! Experienced researchers who boldly broaden horizons, true specialists, and clever minds who like to get to the bottom of things. In short, help us tackle the most exciting challenges and put into practice what really matters. We’ll give you the opportunity to really make a difference. So what are you waiting for? Take your next career step with us.
What part will you play?

• Develop and optimize technical solutions for digital and sustainable services in the field of energy systems and are the “IT face” to our customer
• As a Service Manager you are responsible for the smooth operation and further development of our low-code development platform of the EA business unit based on ITIL
• Coordinate and oversee multiple external service providers
• Run technical and commercial budgets, including planning and forecasting
• Actively handle users, licenses, and applications
• Develop, monitor, and report on relevant KPIs
• Communicate and coordinate with suppliers and customers
• Ensure governance and IT security in line with assigned ACP level, maintaining up-to-date service documentation
• Create and operate service-relevant apps, web services, and software connectors according to specifications
• Set up and maintain service-relevant apps and add-ons such as JIRA ticketing system, Matomo, etc
• Provide support for web services and software connectors between the platform and other systems and apps (e.g. SQL, SOAP, REST, low-code, JavaScript, CSS, HMTL, UI5)
• Identify and resolve software issues, including troubleshooting user problems
• Advise and instruct users, supporting the citizen developer approach
• Consult / counsel app owners, supporting the pro-coder approach
• Assist in handling global inquiries regarding the platform, coordinating with users and IT colleagues

What you need to make real what matters.

• You have successfully completed your bachelor´s degree in information technology (IT), computer science or a comparable subject and several years of professional experience
• Confirmed experience in managing external service providers and budgets
• Strong understanding of IT governance and security standards, preferably with certification (e.g., ITIL)
• Proficiency in developing and maintaining technical documentation
• Expertise in software development and integration, including web services and APIs (e.g., SQL, SOAP, REST)
• Experience with software platforms such as JIRA, Matomo, and others mentioned in the task description
• Excellent problem-solving skills, with the ability to analyze and troubleshoot software issues
• Familiarity with citizen developer approaches and low-code development platforms is a plus
• Your entrepreneurial spirit means you are proactive and efficiently generate innovative ideas
• Effective communication skills, both verbal and written, for coordinating with suppliers, customers, and internal stakeholders
• You have proficient written and spoken (technical) English and feel comfortable working in intercultural teams. German would be a plus

What we offer.

• 2 to 3 days of mobile working per week as a global standard
• Attractive remuneration package
• Development opportunities for both personal and professional growth
• An environment where everyone can bring their whole self to work and feel a sense of belonging
• 30 leave days and a variety of flexible working models that allow time off for yourself and your family
• Share matching programs to become a shareholder of Siemens AG
• Find more benefits here

Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences.
Make your mark in our exciting world at Siemens.
As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.
www.siemens.com/careers - if you would like to find out more about jobs & careers at Siemens.
FAQ - if you need further information on the application process.