It Support) - Berlin

Jobbeschreibung

Deploy and reinforce various endpoint systems which include desktop/laptop hardware, POS terminals, tablets, digital signage, printers, and telephony devices. Acknowledge to requests and incidents from our remote employees daily.
Proactively ensure the highest levels of systems and infrastructure availability in our remote environments. And maintain security, backup, redundancy strategies, and documentations.
Diagnose employee or site network infrastructure issues and address in advance of service disruptions. Document system standards with written procedures and processes.
Work closely with multiple IT Operations teams to resolve issues and deploy equipment into the production environment.
Comprehension project requirements and developing project plans to deliver on time through collaboration with different teams within Tesla.
Participate in the team on-call rotation and follow the escalation processes to provide 24/7 support for critical network infrastructure alerts.
Some planned travel to and from remote sites across regions, with occasional short-notice travel required.

Bachelor’s degree in computer science, Networking, Information Systems, or equivalent training/experience.
Minimum of five years' experience with desktop (Windows & macOS), infrastructure, network, and software support.
Experience supporting senior-level executives and management. And experience with Active Directory, JAMF, SCCM, and Windows server environments.
Support experience with IPSec, SD-WAN, fiber, coaxial, and Cellular modem networks with the ability to log level 1 technical support tickets with service providers. Support experience with Juniper, Cisco, Cradle point, Aruba, and Silver Peak products.
Excellent comprehension of networking components and technologies, including routers, firewalls, switches, access points, TCP/IP, DNS, DHCP, ARP, OSI model, etc. And experience in supporting Apple and Android mobile devices along with Intune MDM, troubleshooting PC hardware, printers, iPads, digital signage.
Must have good communication skills and be available for mandatory on-call rotation and occasional weekend support.
Strong attention to detail with excellent follow-up. PowerShell or Python experience is a plus. And ability to organize and prioritize workflow to meet established timeframes. Certifications such as MCSA/MCSE, CCST/CCNA or JNCIA is a plus.

Refer code: 1194667. Tesla - Der vorherige Tag - 2024-02-20 23:23