It Administrator (M/F/X)

Our Lineup

We are Tipico, the leading sports betting provider in Germany and one of the most exciting tech companies in the industry. We are fueled by our passion for the perfect product, using the newest tech stack to make advances every single day. Our culture is bursting with energy and ambition where we generate intense moments of Spannung, thriving through our values of Trust, Progress, and Passion. We push the limits of what’s possible because we believe that when adrenaline meets progress, awesome things happen.

Are you ready to turn up the power and bring the thrill of Spannung into your working life? Then show us your game face – because we’re looking for an IT Administrator (m/f/x) to join the team!

Tipico is looking for an IT Administrator to join our team. Grow with us, introduce us to new ideas and develop products that maximise the thrill of sports for our customers. Every day, you’ll work in a highly collaborative and agile environment with cross-functional team members to develop products and create technical solutions that push us forward.

Your playing field:

• Ensure a consistent standard of customer service is maintained, both onsite and remotely
• Collaborate seamlessly with the Corporate IT team to deliver top-notch IT support services across all Tipico Group offices
• Strong analytical and problem-solving skills. Investigate and resolve technical and operational issues as part of incident management, request fulfillment processes, and infrastructure projects to enhance tools and services for customers
• Take ownership of reported issues and provide regular communication on the status and progress
• Troubleshoot and address hardware, operating system, and software issues for Windows, Mac OSX, Windows, and mobile devices, including data recovery
• Contribute to the internal IT support procurement process
• Manage user accounts, groups, passwords, and mailboxes in corporate systems such as Active Directory, Azure Active Directory, InTune, JAMF, Exchange Servers (Office 365), and other specified systems
• Maintain operational documentation, including Knowledge Base articles and Standard Operating Procedures
• Contribute to the enhancement of IT Service Management standards and processes

Which skills should you bring to the pitch:

• Expertise. +3 years of proficiency in an IT Administration environment
• Service Excellence. Demonstrated strong customer focus and familiarity with IT Service Management/ITIL standards and processes
• Robust Skillset. Proficient in Active Directory, Azure Active Directory, Microsoft Admin Portal, Microsoft Office applications, PowerShell, and scripting
• Must-have tools. Knowledge of InTune is mandatory
• Hardware Knowledge. Familiarity with both PC and MAC equipment
• Ticketing Systems. Experience with ITSM applications such as JIRA Service Desk and ServiceNow
• Network Understanding. Basic knowledge of LAN and WAN setups
• Language Skills. Excellent written and spoken English; proficiency in German is an advantage

Who we’re looking for:

• Agile Mindset. This is about learning and adapting, continuously improving what we do to deliver a valuable product to our customers. You collaborate and communicate leading to team success
• Team player. We love learning from each other, great ideas are shaped and inspired by other ideas in order to achieve the simplest, smartest and safest solution
• Innovative. We create space for ideas and love to use the newest technologies. To be cutting edge, we need to stay on top and deliver an amazing digital experience

This is how we score with you:

• Established International Group. We have a solid foundation on which to grow.
• Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
• Relocation Support. To make your move to Karlsruhe as smooth as possible.
• Business Bike Leasing. We offer a sustainable commuting solution whilst also keeping you active!
• Corporate Pension Scheme (betriebliche Altersvorsorge). Secure your future! Join our corporate pension scheme where we provide additional financial support.
• eGym. We encourage an active lifestyle and to support this we’ve partnered with an online sports platform that provides access to a variety of clubs and offers across Germany.
• Modern offices. Our very own Karlsruhe campus provides an open-plan space with the latest technology.
• Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
• Supportive Environment. We believe in collaboration and working together as a team, but we also give importance to the uniqueness of each and every one of us.
• You choose your own hardware. MacBook or Windows? We love tech and this helps us stay ahead.

Think a career at Tipico’s right for you?

Apply now and join our winning team! If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on our social media channels

We look forward to your application!