Adresse
Form der ArbeitIntro
renommiertes Unternehmen|Business Analyst, HubSpot, CRMFirmenprofil
Start: immediately
Project duration: Till 31.12.2024
Workload: 50-60%
Location: 90% Remote, 10% onsite (Karlsruhe)
Project language: English
Aufgabengebiet
The overall purpose within the project is to harmonise the processes and systems landscape of two previously separated business streams into one well-structured and integrated business line.
Role Description:
- The analysis, documentation and proposal of an integrated Customer Service solution and its operational data
- The BA will have to coordinate internal and external resources of different kind as well as manage stakeholders across the organization
Anforderungsprofil
Competence profile:
- Setting up and analysing complex processes.
- Proven track record with major change processes.
- Leading international teams of internal and external resources.
- Experience of managing vendors.
- Experience and good understanding of Renewable Asset Data.
- Experience of implementing CRM IT systems and service transition.
- Knowledge of customer service reports including necessary KPIs (NPS net promotor score, First Contact Resolution / Ticket Solvation Quote (FLS).
- Experience working with senior decision makers.
- Excellent written and verbal communication skills in English
Vergütungspaket
Are you interested in this project?If so, please send me your informative CV based on the skills required for the project vacancy, your specific and guaranteed availability and your hourly rate (all-in). Thank you very much.We can also connect on Xing or LinkedIN. I regularly post current project requests there:
https://www.xing.com/profile/Emmanuel_Tatara/cv
https://www.linkedin.com/in/emmanuel-tatara-b111421a0/If you are not available, I would still be happy to receive your profile with your expected availability so that we can stay in touchI look forward to hearing from you as soon as possible.Best regards,
Emmanuel Tatara
