HR Operations Delivery Manager - ELC

STELLENBESCHREIBUNG HR Operations Delivery Manager - ELC

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

You will be working as HR Operations Delivery Manager – ELC and reporting to HR Operations Hub Delivery Lead AMEA & NAM based in Bangalore, India. In this role you will be leading a team of 50 people and take full accountability for the end-to-end Employee Life Cycle Management process, delivering high-quality services against globally agreed performance targets. Ensuring a high degree of customer experience and driving its further enhancement. As part of the HR Operations organization, the HR Operations Delivery Manager supports the execution of the Global / Regional Roadmap and deliverables as well as further optimization of HR processes in close collaboration with the Global HR Service Lines. Demonstrates organizational awareness beyond his/her area of responsibility.

Your responsibilities

• Contributing to developing the HR Operations Strategy and Roadmap and is committed to implementing the same. Planning the development of the operations and further refines the operating model and organizational structure
• Collaborating with other HR Operations Managers, HR Delivery Leads and HR Front Office Managers to achieve further efficiencies and to ensure consistency of management approaches. committing to building / strengthening ABB's brand recognition in the markets
• Taking accountability for end-to-end HR Operations across all supported locations. Delivering services according to signed-off processes, KPIs and quality targets. Ensuring all HR processes incorporate appropriate control mechanisms, including 4-eye-check / SOX checks, data protection and country legal/regulatory compliance tasks
• Ensuring a high degree of customer orientation. Driving the enhancement of the Customer Experience Journey, analyzing received customer feedback and driving actions accordingly.
• Building and maintaining sustainable relationships with key stakeholders like HR Operations Front Office, Country HR Managers, HRBPs, HR Expert Services/Corporate, other representatives and other stakeholders
• Driving people management strategy of HR Operations for a Hub and leading by example and the required cultural sensitivity. Setting targets and managing performance for direct reports. Collaborating with other HR Operations Managers to develop further efficiencies and to ensure consistency of management approaches
• Developing bench strength and succession plans for key roles within the team, understands the retention of individual top performers and takes appropriate action. Encouraging and supporting staff movements across organizational boundaries
• Working closely with HR Service Line Leads, Expert Services/Corporate and other HR service delivery teams to implement lean approaches to deliver efficiencies through process improvements, standardization and/or automation

Your background

• Postgraduate / bachelor’s degree in any stream
• At least 12 plus years of experience in HR Shared Services in a global organization with a minimum of 5 years of experience as a People manager
• Ability to manage a team size of 25 plus members and to work in a fast-paced, multi-tasking, high-transaction team environment
• Hands-on experience in SAP and Workday knowledge will be advantageous. Ability to manage multiple demands on time and work with cross-functional teams
• High degree of structure and self-organization, deadline focused. Collaborative, solutions-oriented approach and strong analytical skills
• Proficiency in MS Office and excellent written and verbal communication skills. Attention to detail and ability to multitask and prioritize accordingly
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact and professionalism

More about us

ABB’s shared services organization which delivers operational and expert services in Finance, Human Resources, Information Systems, Legal, Global Travel Services and external Customer Contact Centers. With employees based in five main hubs and front offices, GBS provides mainly Business services to ABB teams across the globe as well as supports with external customer inquiries. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning Work model: on site #LI-onsite

Publication ID: IN91036555_E1

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