AdresseWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
A Host/Hostess is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a bid farewell. To assist in all ways to provide the highest degree of guest satisfaction a host/ hostess is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of the Conrad hotel and Hilton Group.
What will I be doing?
As a Host/Hostess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest experience. A Host/Hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Perform all opening and closing duties, especially handling e-mails and guest communications, responding to all enquiries and special requests.
- Answer the telephones according to Conrad Hotel standards and have a full understanding of the restaurant operation.
- Manage all the reservations and ensure all the reservations are handled swiftly.
- Arrange the service flow and seating plan through the restaurant operation.
- Greet guests at the door immediately and seat them comfortably.
- Maintain high standards of conditions of the restaurant through constant inspections, notifying those responsible for any improvements or repairs to be made.
- Effectively handle guest complaints and report to a manager of situation and resolution.
- Respond properly in any hotel emergency of safety situation.
- Coordinate and successfully perform the daily secondary duties.
- Perform other tasks or projects as assigned by hotel management and staff.
- Ensure the grooming standard are being met and maintained, demonstrating a professional image for our guests.
- Ensure that guest satisfaction is monitored and where appropriate, rectified throughout their meal experience.
- Bid “farewell” to guests, ensuring guest satisfaction has been reached and to encourage repeat guests.
- Guide our guests in organizing a private event in the outlet.
- Create a guest database collecting the contact details, guest preferences and feedback from previous visits.
- Ensure streamline communication with the team and guests and achieve consistent results.
- Anticipate, in advance, all materials and supplies and ensure their availability.
- Promote teamwork and foster a harmonious working climate.
- Follow through and constantly update the restaurant guest’s database to be efficient and consistent in relation to regulars and VIPs.
- Ensure all communication are efficiently made in regards to enquiries, groups or daily reservations.
- Update and maintain guest profile history. This includes keeping track of Guest birthday, Anniversary to offer to make reservation, if the guest wishes to dine with us.
- Ensure to keep up to date on Competition analysis by keeping track of happening in the city and calling competition on regular basis to update on promotion and pricing.
- Take ownership of the Restaurant and Bar areas in all aspects, including taking guests’ orders and the service of Food & Beverage products.
- Be able to maintain and update computer files whenever needed, including standardized letters, latest menus, etc.
- Discuss, in advance, any menu changes or daily specials with staff, ensuring knowledge of each.
- Respond properly in any hotel emergency of safety situation.
- Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene.
- Perform other tasks or projects as assigned by hotel management and staff.
- Set up a proper procedure and maintenance with regards to par-stocks for all menus, beverage lists and wine lists.
- Be fully aware of the reservation procedures and telephone etiquettes according to the Hilton standards.
- Ensure that the telephone system is working properly at all times.
- Perform other tasks or projects as assigned by the Restaurant manager.
- Set up hostesses check lists (daily, weekly and monthly).
What are we looking for?
A Host/Hostess serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Senior High School education or specialty in Hospitality.
- Positive attitude and Excellent grooming standards
- Good communication skills (oral and Written)
- Committed to delivering high levels of customer service
- Flexibility to respond to a range of different work situations
- Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
- Must have basic knowledge of food and beverage preparation and service of various alcohol.
- Open minded and outgoing personality.
- Willing to work for long hours.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
