Adresse
Form der ArbeitHead of UX Writing (f/m/x)
Category Creative & Design Location Berlin, Germany
At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.
The role
At HelloFresh, the UX Writing team shapes consumer and enterprise interfaces across various brands. As their leader, you'll collaborate closely with UX Design, Product Management, UX Research, and Engineering to refine processes and direct UX Writers towards impactful work.
Moreover, you will be advancing the team's and function's maturity by establishing frameworks and mechanisms that enhance our communication quality and grow the craft and impact of our UX Writing contributors.
In this Player-coach role you will be blending the leadership of the discipline and strategic content design projects with occasionally contributing directly to writing tasks to support ongoing initiatives.
When applying please make sure to add a link to your portfolio on your resume.
Above all, we are looking for people who will make HelloFreshbetter. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t "tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.
What you’ll do
- Enhance and uphold the HelloFresh UX Writing Tone Of Voice, guidelines, and standards to ensure consistent, delightful and trustworthy communication.
- Manage stakeholder understanding and expectation of the role and impact of UX Writing to create alignment and clarity on UX writing needs and ways of working.
- Lead your team in tackling complex and ambiguous content problems with UX methods to break them down and create testable hypotheses.
- Help your team to create and refine exceptional UX copy for our web and app interfaces, and collaborate closely with product managers and engineers to guarantee a high-quality implementation.
- Collaborate with and guide your team on working with UX research to validate copy hypotheses and generate a strong understanding of our customer’s communication needs.
- Participate in design and product reviews, offering feedback to improve team decision-making and work quality.
- Define different service levels of copy creation to support the various needs of the product organization and balance speed with quality.
- Collaborate with localization to ensure a high quality translation from the baseline language (US EN) into all different languages.
What you’ll bring
- 6+ years of experience in creating compelling, user-centric content and strategies for digital consumer products as demonstrated by a strong portfolio. Experience working in e-commerce is a plus.
- Experience in leading and expanding a UX Writing team to new heights. Working with a globally distributed team is a plus.
- Superior writing and communication skills, excellent knowledge of the English language, grammar, punctuation, spelling.
- Experience creating content according to brand standards, and defining style and tone of voice guidelines for user interfaces.
- Experience partnering with Localization to create high quality communication across multiple languages.
- Experience working in an agile environment, fostering collaboration and communication among design, research, product, and engineering teams.
- Ability to integrate UX writing efforts with broader business goals.
- Proficiency in Figma and comparable digital design tools, enhancing creative workflows.
What we offer
- Comprehensive relocation assistance to move to Berlin plus visa application support
- Healthy discount on weekly HelloFresh boxes
- Annual learning and development budget to attend conferences or purchase educational resources plus access to the HelloFresh Academy
- Subsidized child care with a professional nannying agency
- Free access to Headspace, weekly in-house yoga classes
- A diverse and vibrant international environment of 90+ different nationalities
- Additional perks include: Free crash course in German, compensation for advanced external German classes, discounts for our neighboring gym & Urban Sports Club as well as access to a new onsite gym, company events and parties, discount on our Convini vending machines
- The chance to have a significant impact on one of the fastest-growing technology companies in Europe in an exciting growth phase
Are you up for the challenge?
Please submit your complete application below including your salary expectations and earliest starting date.
After submitting an application our team will review this and get back to you within 5 business days.
#PRODUCT #UXWRITING
About HelloFresh
We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!
At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.
We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.
To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.
HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:
- Europe:EUaccommodations@hellofresh.com.
- APAC: APACaccommodations@hellofresh.com
