AdresseAs an Assistant Groups, Conferences and Events Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high level service throughout the pre-event, event, and post- event phases of all hotel events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner primary contact following turnover on property and is responsible for his/her experience.
What will I be doing?
As an Assistant Groups, Conferences and Events Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high level service throughout the pre-event, event, and post- event phases of all hotel events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner primary contact following turnover on property and is responsible for his/her experience. Specifically, you will be responsible for performing the following tasks to the highest standards:
• To organize, plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
• Demonstrate knowledge of job systems, products, systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances.
• Selling and influencing both internal and external clients.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
• Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other tasks as necessary based on business needs.
What are we looking for?
An Assistant Groups, Conferences and Events Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Excellent communication skills.
• Excellent interpersonal skills and a full understanding of professional ethics, decorum and social skills required for extensive interaction with customers and business partners.
• Salesmanship abilities to include solicitation, qualification, and negotiation.
• Ability to be flexible and resolve potential problems.
• Good understanding of banquet procedures, beverage, and meeting room set-ups, audio-visual and telecommunications needs.
• Ability to develop, interpret, and analyse reports
• Proactive approach to meet deadlines and objectives.
• Computer knowledge and ability: Word; Excel; PowerPoint; Delphi.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Knowledge of the hotel property management systems.
- Previous experience in the same or similar role in a luxury hotel setup.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
