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Form der ArbeitABOUT LA PRAIRIE
LA PRAIRIE -
The Luxury skincare house where audacious innovation has cultivated a pioneering approach to beauty.
A place where heritage and creativity are infused with the values of care, passion, entrepreneurship and excellence.
A place where dedicated and diverse professionals each contribute to an inspiring and unique environment.
A place for careers to grow and flourish and where our sustainable foundation nourishes talents and futures.
LA PRAIRIE. CREATE A BEAUTIFUL IMPACT.
Zurich, CH, 8008
Contract Type: Permanent - full-time Description:In this role, you will manage the trainings of the spa experience (Art of Beauty) in alignment with the Global Art of Beauty Product Experience Manager.
You will represent La Prairie as the Luxury House in beauty, its brand values, and products.
You will motivate and develop Beauty Therapists, serve as role model, lead by example, and guide them in skills and professionalism.
You will elevate sales and performance of the Spa’s through coaching, define coaching needs, prepare framework, plan and roll-out.
You will support the development of Art of Beauty treatment design and roll out of same.
You will train and follow up Art of Client Experience training for Art of Beauty in collaboration with the Global Art of Beauty Product Experience Manager.
How you will create a beautiful impact:
Operations:
Supporting implementation of Art of Beauty Strategy and Innovation
Supporting of treatment design for Art of Beauty and the training delivery and implementation
Develop and design training materials for Art of Beauty
Development
Conduct Benchmarking, Market research and trend analysis to support Art of Beauty business development
Identify Global/regional trends in luxury treatments
Work with Global Art of Beauty Product Experience Manager on priorities and KPI’s
Develop new channels of training, e.g., videos or digital
Strengthen integration of Art of Beauty concept in Global functions (education, brand, CRM)
Training
Conduct Art of Beauty training for Therapists in Spa’s.
Responsible for conducting Art of Beauty Coaching to follow up and enhance the skills of Therapists to maintain their service standard.
Provides feedback to Global Product Experience Team on Art of Beauty training in Spas.
Support the planning, execution and follow up on training sessions with Global Art of Beauty Product Experience Manager, Regional trainers (train the trainer) for Art of Beauty: treatments, client journey and retailing
Implement educational standards within the Regions and Spa’s
Establish/follow up on KPI’s with Regional/local teams
Provide regular feedback to Global Art of Beauty Product Experience Manager
Assess/brief Art of Beauty locations with Regions before Press- or VIP events
Understand and share best practice among markets for Art of Beauty
Participate in Global training meetings and regional TTT when needed
Organization/stakeholders
Be the competent contact for matters of Art of Beauty and Art of Client Experience (AOB) in Spa’s for the regions/markets
Work closely with Global and regional education to align strategies and tactics, as well as with Global PR and Global CRM for Art of Beauty in Spa’s
Ensure adequate certification of stakeholders (e.g., trainers and aestheticians)
Inspire and motivate Regional and local teams to elevate the execution of Art of Beauty within Spa’s
Assess local organizations/processes regarding managing Art of Beauty in Spa and propose adequate changes/improvements to Global Art of Beauty Product Experience Manager
What you need to have to be our next audacious and creative talent:
Appropriate certification for Art of Beauty
Demonstrated experience in treatment training
Good business sense
Client focused
Passion for people
Good presentation skills
Understanding of luxury
Excellent communicator
Good knowledge in MS office
English Fluency Essential
This position requires frequent international travels.
Why your journey with us will be unique:
We care about our employees’ well-being: we contribute to the cost of your health insurance
In addition to your 25 working days holidays, overtime is compensated with 8.5 additional days off
Exclusive access to our staff boutique at HQ to purchase our amazing products at a discounted price and with the help of a Beauty Advisor
We recognise the importance of flexible work: you can work from home for up to 2 days a week
A brand new office location in the centre of Zurich coming in 2024
The world of La Prairie is just a few steps away:
Application with CV + Cover Letter (recommended!)
1st online interview with HR and/or Hiring manager
Additional interviews onsite with the Hiring Manager and other from the business.
To all recruitment agencies:
La Prairie does not accept agency resumes. Please do not forward resumes to our jobs portal, We are not responsible for any fees related to unsolicited resumes.
At La Prairie we work on creating a diverse & inclusive culture by having a balanced population and an open, safe, trusting and accepting culture. We believe that diversity in our talents is the strength of our house and we are supporting professional equality for everyone. We welcome applicants with and from diverse background.
