Global Head Of Customer Engagement (All Genders)

SThree is a global STEM-specialist talent partner. We're connecting organizations with communities of sought-after specialists in science, technology, engineering and mathematics.

We are looking for aHead of Customer Engagement

Location can be either in Germany or in Netherlands

As the Global Head of Customer Engagement, you will play a crucial role in enhancing the overall customer (clients & candidates) experience, nurturing customer relationships and driving engagement across our global customer base.

Your responsibilities will include developing and implementing customer-centric growth strategies and executing global initiatives that drive business growth with the short-term focus on increasing ABM (Account Based Marketing) ROI to expand the functions scope into other key areas of Customer Marketing.

• In the matrix organization, collaborate with global and regional sales & marketing teams to develop and execute a Customer Engagement strategy
• identify opportunities for cross-selling and upselling to existing customers. Develop targeted campaigns and strategies to maximize revenue from the current customer base.
• Collect, analyse, and act upon customer feedback and insights to drive improvements in touch-points, service, and the overall customer experience.
• Ensure that Customer Engagement efforts maintain consistency and guideline compliance in messaging, branding, and strategies across all regions and markets.
• Following the increasing ROI of Global Customer Marketing, build, lead, develop and manage the Customer Engagement team consisting of a Global Customer Lifecycle & Insights Marketing Manager and the Regional Customer Engagement Managers.

Personal Specification

• Hands-On Mentality
• Minimum of 5 years of experience in growth or customer focused marketing with a proven track record of success in a global environment and in ROI producing Customer Engagement
• Creative problem-solving abilities and adaptability in a good business environment
• Customer-centric mindset with a focus on delivering exceptional customer experiences throughout the customer lifecycle.
• Strong analytical skills with the ability to translate data into actionable insights.
• Ability to work collaboratively in a cross-functional, global sales environment.
• Effective communication and interpersonal skills to engage with both internal teams and customers.

QUALIFICATIONS

• Bachelor's degree in marketing, business, or a related field; relevant certifications or advanced degrees are a plus.
• Proven experience in Customer Engagement, customer success, or a similar role, preferably in a global context.
• Proficiency in digital engagement strategies and tools, including CRM systems and marketing automation platforms.

If you see yourself in this job description and you want to achieve great things, please contact me at any time.

Laureen Strenz

SThree

L.strenz[at]sthree.com