AdresseAbbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.
Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.
Abbott's Diagnostics Division in Switzerland is looking for a
Field Application Sales Specialist - Core Diagnostics
The Field Application Specialist is responsible for the implementation of Core Diagnostics (CRDx) products into customer's routine, customer training and coaching. Also for providing onsite assay implementation, application support and application troubleshooting.
RESPONSIBILITIES:
- Perform new instrument and assay implementationsthrough Test of Record (TOR)
- Plan and deliver customer training according to common training standards (agenda, duration, and training material) at customer laboratories or CRDx training facilities
- Perform on-site assay investigation and troubleshooting
- Take ownership for reported customer inquiries and complaints and make sure that all requests and issues are answered and resolved in a timely manner and maximum customer satisfaction is achieved
- Manage escalated issues and coordinate all required activities to resolve customer complaints and meet customer expectations and timeline
- Provide complete information and data related to customer complaints to ensure proper documentation in Abbott CMSNext
- Contribute to building a high level of knowledge and expertise by sharing information about products of responsibility with all members of the commercial team
- Support the tendering process
- Promote the CRDx product portfolio on remote or at customer laboratories
- Provide product demonstrations to customers for instrument, assay and applications
- Support User Group Meetings and Workshops to promote the CRDx product portfolio
QUALIFICATION:
- Bachelor's degree preferably in life sciences, medical technology, or biotechnical engineer or equivalent
- Experience in similar position or a laboratory environment is a plus as it allows better understanding of customer needs
- Fluent in German and/or French and good English language skills
- Excellent knowledge of PC technology and common software, MS Office
- Strang communication skills with the capability to identify and focus on customer needs to create and maintain highest level of customer satisfaction.
- Strong training skills for effective training of external customer
- Strang team skills for effective collaboration with local Sales team members as well as interdisciplinary organizations
- Conflict management to handle difficult Situations based on customer complaints
WORKING AT ABBOTT
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
- Career development with an international company where you can grow the career you dream of.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
Do you have what it takes? Then send us your application today. We are looking forward to meeting you!
Connect with us at www.abbott.com, on LinkedIn at www.linkedin.com/company/abbott-/, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
