AdresseOverview:
The Executive Housekeeper leads our Housekeeping Team in delivering a clean and comfortable stay for each guest. The Executive Housekeeper oversees all facets of housekeeping including guest rooms, public areas, laundry, and department storage and work areas. You will be focused on optimizing each guest's experience by living out our company purpose of "hospitality from our family to yours".
Responsibilities:
- Perform daily property walk to inspect condition and cleanliness of all rooms and public areas of the hotel.
- Break out room assignments for each housekeeper
- Report maintenance problems by completing work orders.
- Receive requests from the front desk such as early check-in, late check out, extra towels and assign to the appropriate housekeeping team member.
- Inspect all completed clean rooms to ensure quality standards are being met.
- Compile and report accurate status of guest rooms to front office.
- Maintain daily, weekly and monthly inspection programs to ensure placement of standards and cleanliness.
- Take monthly inventory of linen, chemicals, and guest room amenities.
- Prepare requisitions or place orders for linen, chemicals, and guest room amenities.
- Ensure that budgeted expense goals are met through proper usage and control of supplies and labor.
- Recruit, interview, hire, and train new housekeeping associates.
- Prepare work schedules based of the hotel's forecasted business demands and tracks attendance
- Supervise housekeeping team members to ensure that carts are properly stocked, and that all room cleaning and laundry work assignments are completed according to the property's standards.
- Conduct associate performance reviews.
- Ensure all associates maintain a professional image including being in proper uniform with proper name tags visible at all times.
- Greet each guest that you encounter during your shift with a friendly smile.
- Ensures uniform and personal appearance are clean and professional.
- Follow hotel procedures for reporting and turning in lost and found articles.
- Coordinate with other departments as necessary to resolve service requests or problems.
- Ensure guest and associate safety by following established security procedures including emergency procedures, key security and protecting guest and company confidential information.
- Follow all company and safety procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Work Experience
Qualifications:
- Experience working in housekeeping and 2 years of management/supervisory experience in a upper upscale international chain
- Willingness to develop team members and self
- Flexibility to respond to a range of different work situations
- Passion for delivering exceptional levels of guest service
- Leadership
Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.
