Electrical Lead Service Engineer- Process Automation

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences

You will be working as Lead Service Engineer and will be the part of Process Automation business area for Energy Industries division based in Cairo, Egypt. In this role you will be reporting to Service Delivery Manager and will be responsible to supervise a team of Service Engineers and service technicians and contribute to the execution of the service strategy and service growth by focusing on delivering timely, high-quality, cost-effective service offerings, solutions and projects (e.g. field service, repair) for customers, drive service achievements through effective planning and allocation of resources in accordance with standard processes, procedures and safety guidelines

Your responsibilities

• Ensuring planning and execution of various service activities carried out both off and on sites, driving and monitoring service execution with respect to the agreed terms of schedule, quality, cost, margin, and customer satisfaction
• Allocating, driving and monitoring work to projects based on order content, delivery time, competencies and workload, effectively utilizing available resources through proper planning and scheduling to meet delivery targets (e.g. OTD, response time, ordered service offerings, update of installed based data)
• Ensuring work assignments are accurately classified as warrantee or non-warrantee status, ensuring that materials and components to feed service delivery are provided optimizing cost, stock and timing
• Collaborating within local service units and with other service teams to promote One ABB approach towards customers, building sustainable customer relationships to ensure local client growth, satisfaction and retention together with sales, driving consistent development of processes and practices based on customer feedback (Net Promoter Score (NPS))
• Driving continuous service productivity improvement activities in the assigned service team in collaboration with the operational excellence team, utilizing efficient tools (e.g., Mobile Service Assist (MSA)) to streamline service processes and applications to support the customer, ensuring the transfer of service findings to the product/system local units for improvement of their offerings
• Ensuring compliance with group health, safety and environmental directives and ensuring instructions and regulations are implemented well within the team (including subcontractors), while monitoring and reporting progress and results, assessing risks and safety hazards and implements actions to ensure people and equipment safety
• Ensuring that the area of responsibility is properly organized, resourced and supervised, ensuring all Field Service team members are certified in line with global certification and local regulations, reviewing competence levels to ensure each Service Engineer (including subcontractors) is appropriately qualified to handle jobs assigned to them

Your background

• Bachelor’s Degree in electrical engineering
• Minimum 6 years of experience in control systems
• Well oriented to PA industry
• Fluency in both English and Arabic language is mandatory

Benefits

• Retirement plan

More about us

ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and wasteWork model: on site #LI-onsite