Director Content Quality & Support (F/M/X)

Gesellschaft	Work SeMehr sehen
Adresse	Vienna
Form der Arbeit	Full-time employee
Gehalt	€80,000 – €100,000
Kategorie	Business

Jobbeschreibung

You will take over the strategic leadership of the Content Quality & Support team and you will be the face internally but partially also for external communication on the topic of trustworthiness

In this role you will not only be responsible for providing excellent service to our users and customers but also for enhancing and monitoring the quality of our reviews as the owner of our content moderation processes

You provide knowledge and guidance while developing your individual team members

You ensure that the Content Quality & Support team is set up for growth and develop a scalable business unit based on modern processes and technologies

You measure and steer the success of the team and make sure that SLAs are on track and the team achieves great customer satisfaction 

You collaborate closely with different areas of the business to implement initiatives to enhance the trustworthiness of kununu´s content on our platform

You manage escalations and critical requests with ease and support your team in resolving them

You are responsible for monitoring and implementing regulatory and legal changes that have an impact on content moderation and support in close collaboration with the New Work legal team

Anfrage

Your skills:

You ideally have an educational background in business or economics  
You have relevant work experience and at least 3-5 years of leadership experience in the field of User and/or Customer Support
You have extensive experience in stakeholder and project management and enjoy to drive projects across different areas
You want to work with people, have strong empathy and great communication skills – you enjoy developing individuals and further developing the organization
You are hands-on, solution-oriented and user-centric and always looking at the big picture
You have vast experience in process optimization by using new technologies like AI and you are familiar with with SaaS solutions and CRM systems (i.e. Zendesk) and might have already driven large service tool migration or changes in the past
You are data-driven and have strong analytical skills  
You are fluent in German & English

Refer code: 1298798. Work Se - Der vorherige Tag - 2024-03-27 21:38

Mehr sehen

Director Content Quality & Support (F/M/X)

Work SeMehr sehen

Jobbeschreibung

Anfrage

Your skills:

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Director Content Quality & Support (F/M/X)