Data Center Monitoring Engineer

Data Center Monitoring Engineer

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Job Description:

   

Data Center Monitoring Engineer is responsible for delivering proactive services to DC-OSS customers which include 24x7 monitoring of IT infrastructure, incident management, change management and execution of scheduled or routine tasks.  He / She is responsible for managing customer expectations according to the contractual obligations and the predefined SLAs.

Job specifics/responsibilities:

• Deliver 24/7 strategic account support by proactively monitoring of customer IT Environment.
• Timely track and respond to customers inquiries, provide resolution, working closely with end customers and senior Engineering staff within the team or other departments
• Manage professionally customer expectations
• Keep customers informed, sets and follows commitments, keeps precise case documentation and case ownership
• Coordinate support activities
• Identify and contribute to projects to improve product support, customer satisfaction and team efficiency
• Be aware of, and contribute to the improvement of team performance
• Communicate effectively with Technical and Non-Technical stakeholders
• Participate/Drive ITIL based change management, Problem management, incident management
• Participate in all kind of internal quality, process and practice improvement projects
• Support the internal tooling solution

Key deliverables/accountabilities:

• Process descriptions are strictly followed
• All incoming support requests are tracked, documented and handled on time and according to quality and SLA 
• Monitoring tasks are handles according to expectations

Education (degree) and professional experience required:

• University degree or in process of obtaining
• Professional experience: at least one year in customer support environment

Other requirements:

• Fluent in written and verbal English and German

Personal skills and qualities:

• Analytical skills
• Ability to isolate and solve problems and to follow predefined process
• Excellent communication skills (customer and internal HPE) - interact at all levels, across all geographic regions
• Demonstrate strong written and verbal communication skills

Technical skills:

• MS Office
• SFDC/SAW

#bulgaria

#LI-Hybrid

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Services

Job Level:

Intermediate

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.