AdresseI am partnering with a procurement and supply chain consultancy, who works together with an internationally known food & drinks provider. We are looking for a Customer Service Specialist (m/f/d). This is an unlimited and permanent role to be based in Düsseldorf, working hybrid (3 days office/ 2 days home-office) and you will be working towards the DACH region.
Tasks
As the new Customer Service Specialist, you will be the point of contact to your clients/ partner network in the DACH region and act as the interface between the partner network and the rest of the organisation: i.e. distribution, supply chain, procurement and marketing. You will assist with any questions, issues, problems that might arise on a day-to-day basis.
Other responsibilities will include:
- Be the main point of contact for your clients/partners, make sure their needs are met. If you are not able to help them directly, then you escalate to the correct person.
- With new clients, support with the on-boarding
- Build long term relationships with the partners
- Help and support the communications team by ensuring your clients/ partners are kept up to date with changes and new information
- Work closely with the partners to gather feedback and insight in order to improve processes
Requirements
To succeed in this role, you will bring the following qualities with you:
- First experience in customer support, sales support, Customer Service, admin, coordination, organisation, junior account management
- Experience in the food/ drinks industry is of advantage
- Strong communication skills (oral and written, including presenting), in German and English
- Excellent planning, organisation, and time management skills
- Strong customer focus and service skills
- Ability to manage varied range of queries relating to different topics
You will be working in an international environment where you will be using your German and English language skills interchangeably. This is a great opportunity for a Customer Service and junior account management professional. Interested? Please send your CV to Karin Furberg or give me a call at 069-219 32-218. I look forward to hearing from you!
