Customer Service Representative (M/F/D) Pharma (Esp/Eng)

What do our customers expect from their technology solutions? The next level! That is what our team at FERCHAU succeeds in doing day after day. We are looking for you: As someone ambitious who, like us, wants to take technology to the next level. We are involved in exciting projects for well-known customers in the pharmaceutical and life science sectors and ensure the technical basis for industrial revolutions.

Your responsibilities

• Recording complaints by phone and email into the Complaint Intake System, including translations from Spanish to English
• Execution of follow-up actions in case of missing information
• Processing complaints and related actions (e.g. returns)
• Communication and cooperation with customers and dealers
• Interface work, including with the Quality, Medical Information, Regulatory Affairs and Pharmacovigilance departments
• Supporting management during audits and inspections
• Other additional tasks as required

Our services

• Permanent employment contract
• Flexible working hours through flextime arrangements, part-time options and, in some cases, trust-based working time
• A lot of flexibility due to the possibility of mobile working
• Professional and personal development opportunities
• Networking and simply having fun at team events, Christmas parties or summer festivals
• Arrive and feel at home with our onboarding program

Your profile

• Commercial or pharmaceutical training
• Experience in a quality environment or customer service, preferably in a healthcare environment
• Strong attention to detail, critical thinking, and ability to work independently with minimal direction
• High quality customer service skills
• Ability to clearly express ideas both orally and in writing
• Knowledge and familiarity with pharmaceutical, biological, or device related products, procedures, equipment, and facilities
• Computer literate and ability to navigate software systems
• Good knowledge of German, business fluent in English and Spanish

Our team thrives on diversity. Experts who would like to bring their different strengths to the table for their common goals. Apply now! Either online or by email) quoting reference ID25-73285-MA to Mrs. Julia Gaschott. The next level awaits you!