Customer Service Associate

Location: Atlanta, GA, Georgia, United States
Job ID: 74487

We Elevate... You

Our mission is to keep cities and people around the world moving. Since 1874 Schindler has an outstanding reputation for not only elevating buildings, but the well-being of everyone who lives and works in them. Do you have the talent, ambition, and vision to help us elevate tomorrow’s world?

Find out more about us here - Company Website or LinkedIn

As a leading employer in the urban mobility industry, we are always looking for a diverse group of people who can create exceptional value for our customers.

Join us as a

Customer Service Associate

Your Skills

Note: This is not a remote role

PRIMARY FUNCTIONS:

• Receive requests for elevator and/or escalator service from Schindler customers.

• Provide Courteous, friendly, helpful, and efficient service to external and internal customers on a regular and consistent basis.
• Assist with processing external customers’ calls for service.
• Gather complete and accurate information as emergency contacts for customers.
• Contact customers and communicate details of service request.
  

Your Experience

EDUCATION:

• High School Diploma or G.E.D.

EXPEREINCE:

• Six (6) months or more, of Customer Service responsibilities in a Call Center environment and/or face-to-face Customer Service responsibilities.
• A general knowledge and application of data entry, general typing or PC activities.
• A consistent ability to practice proper telephone etiquette when dealing with all types of customers.

CRITICAL SKILLS:

• Expected to be skilled at providing excellent Customer Service and with appropriate etiquette in communications.
• Typing and data entry.
• Receives a high level of contacts with external and internal customers on a frequent and regular basis; the purpose of which is to manage and facilitate requests for elevator/escalator service and all relative and subsequent actions.
• Expected to receive a moderate level of direction on an infrequent basis.
• Expected to dispense judgments relative to job responsibilities and prioritization of dispatching; more complicated situations requiring decisions are deferred to management.

Our Commitment

• Fully vested 401k match (up to 7% of total compensation).
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• Partnership with Maven Milk to ship breast milk for employees traveling on Schindler business.

Will you join us and elevate tomorrow’s World?

We look forward to receiving your complete online application.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.