Adresse
Responsible for effective execution of retention and renewal activities that will contribute to achieving target Renewal premiums
Responsible for effective execution of Customer Retention Program and In-force Management activities. He is expected to provide end to end customer servicing using different communication channels such as Voice, Email and Chat:
- Rebuild and maintain relationship with direct and in-force clients
- Provide Customer Servicing related to inquiries, policy changes, billing, and payments
- Gather voice of customer during the call
- Educate customers in the different self-service tools of AXA
Attend to customer’s queries on policy (plan specifics and after sales)
Provides recommendation and solutions to complicated scenarios
Take escalated calls for ownership and resolution of soft complaints
Your Profile
Qualification/s
College graduate
Any 4-year course, preferably a Business Degree
Minimum of 2year experience in a Customer Service function –life insurance particularly retention
Exposure in the Banking/Insurance Industry is a plus
Has experience using multiple/non-traditional channels in customer servicing (chat, new media)
Customer Centricity
- Anticipative to uncover unstated needs
- Excellent interpersonal and negotiating skills/ effective communicator
- Flexible and open to change
- A good team player
- Problem Solver, Dynamic and able to multi-task
- Analytical when making decisions
- Ability to develop and adapt his/her communication to different stakeholders and media channels (digital and non-digital)
- Drives own personal development
- Ensures timely high-quality deliverables
- Excellent communication skills (Active Listening, Verbal, and Written)
- Sound knowledgeable in insurance processes
About AXA
A global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. We actively invest in pioneering and personalized solutions to meet your ever-changing needs and exceed your expectations. In the Philippines, we are in partnership with Metrobank, one of the country's strongest banks.
About the Entity
Established in 1999, AXA Philippines is one of the largest and fastest growing life insurance companies in the country. It offers financial security to more than one million individuals through its group and individual life insurance as well as general insurance products through its subsidiary Charter Ping An.
AXA Philippines is one of the first to introduce bancassurance operations in the country, and is among the pioneers in the investment-linked insurance sector.
AXA now offers a complete range of products for all its customers’ insurance and financial protection needs, including savings and investments, health plans, income protection, and health coverage; and through its general insurance subsidiary Charter Ping An Insurance Corporation: fire, motor car, marine cargo, personal accident, bonds, casualty, and engineering insurance products.
AXA Philippines closed 2017 with P26.4 billion in total premium income and P5.7 billion in gross written premiums from Charter Ping An. Today, AXA has more than 4,000 financial advisers in 36 branches, and 700 financial executives in over 900 Metrobank and PSBank branches nationwide. Charter Ping An, on the other hand, has 22 branches nationwide and 2,007 agents.
AXA Philippines is a joint venture between the AXA Group, headquartered in France, and the Metrobank Group, one of the largest financial conglomerates in the Philippines.
The Metrobank Group is a conglomerate of industry-leading businesses that includes First Metro Investment Corporation, Metrobank Credit Cards, Federal Land, Toyota, and Manila Doctors Hospital. It was hailed Best Bank in the Philippines in 2010, 2011, and 2012 by Euromoney and recognized as the strongest bank in the Philippines by The Asian Banker in 2013. It is owned by the Ty Family whose major business interests include financial services, real estate development, power, and manufacturing.
What We Offer
Please visit www.axa.com.ph/careers for more information.
