Adresse🌍 Can you help us change the world?
Yes, you read that correctly. It sounds grand, but we've got big ideas at Mews. We're transforming the world of hospitality, re-imagining the industry with a best-in-class cloud-based property management solution for hotels, hostels, apartments, and so much more.
We're on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... 🐇
🧑🏻💻 About the role
First things first: you want to know what you're actually applying for. It's impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it down to a job description (which we do because this is a job description), it would be this:
As our Customer Onboarding Manager - POS you will be engaging with medium and large size customers to guide them through the onboarding process and ensure a smooth transition into Mews' POS system. Using your experience from a hotel, travel or global distribution industry you will be able to clearly and enthusiastically transfer deep knowledge to both clients and colleagues.
✅ Your mission, should you choose to accept it:
- Engage with medium and large size customers to guide them through the onboarding process and ensure a smooth transition into Mews.
- Assist the customers in the process of setting up the system.
- Consult hoteliers proactively on best practices to use the system at its full potential and achieve value realization.
- Advise customers on the available integrations in Mews Marketplace and assist in the connection.
- Execute a system audit to ensure the system has been properly set and is ready to go-live successfully.
- Support our new customers in the first hours and days after go-live.
- Conduct live training sessions to end users, solving all questions and helping in the adoption of Mews products.
- Ensure existing training programs meet, or exceed, customer needs and expectations.
- Provide feedback to Onboarding department managers to ensure continuous improvement of the Mews product, services and quality of the training and onboarding process.
- Keep track of the Onboarding project and log the updates in the CRM or tools used for this purpose.
- Do a handover of the account and project to the Customer Success and Support teams after the customer has been successfully onboarded.
- Become a Product Champion, so an expert in one or more areas of the system or products and assist the onboarding team with the best practices and solving challenges.
🤝️ You'll be a great fit if you bring a few of the below with you:
- Higher Education preferably in Hotel Management.
- Experience in hotel management, hotel front desk roles, or Customer Onboarding roles in Saas companies.
- Ability to work in a fast-paced company and ready to work both independently or as part of a team.
- Outgoing, social and ready to communicate with colleagues, clients and partners across various countries and at different organizational levels.
- Ability to take feedback, learn quickly and adapt to new situations.
- We love collaboration and ideas so being able to share fresh ideas and suggestions in order to move the company forward is key.
- A genuine interest in innovative software and disruptive tech.
- Experience in project management.
- Highly structured and organized.
- Good communications and presentations skills.
- Fluent in English & German.
- This role requires flexibility in terms of travel and working hours - Up to 50% of your working time
🎉 What's in it for you?
Did you know that Mews was voted the Best PMS of 2024 and has previously held the title of Best Place to Work in Hotel Tech for two consecutive years? You do now. Most of that is down to our inspiring team, but part of it is because of some pretty amazing perks. As well as awesome colleagues and stimulating work, you'll get:
- Participation in the Company shares program
- Best-in-class Parental Leave Policy. At Mews, as the primary caregiver you get 6 months of fully paid parental leave, and as a secondary caregiver, you get 2 months of fully paid parental leave.(No matter your location, this can be used during the 1st year and applies if you've been employed for at least 1 year at Mews)
- Flexible Benefits via the ThanksBen platform
- Unlimited paid holiday (no, this is not a typo)
- Wellness Wednesday's (where every last Wednesday of the month, the whole company enjoys a paid day off to attend to your own well-being)
- Remote/flexible working (we're 100% hybrid-proof, but we cannot hire from anywhere in the world unfortunately, so feel free to reach out and check with us!)
- Monthly working from home allowance and a monthly healthcare insurance allowance (we want you to be happy & healthy)
- Regular team events and socials
🤷🏻 Who is Mews?
We want to get to know you, so it's only fair we tell you a little bit about ourselves first. Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests.
Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else.
From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness.
Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses.
Ranked 24th in the FT 1000 list of the fastest-growing European companies in 2021, Mews has been recognized as the Best PMS by industry peers at the HotelTechAwards in both 2020 and 2024, consistently earning acclaim. Mews also achieved finalist status in 2021 and 2022. What's more, we take immense pride in being listed among the Best Places to Work in Hotel Tech during those same years and again this year. But our achievements don't stop there; Mews was also listed among the World's Best Hotel PMS Provider 2023 and as the World's Best Independent Hotel PMS Provider 2022 and 2023 by the World Travel Tech Awards.
💭 Life at Mews
That's what we do, but what about who we are? Mews' culture is special and difficult to capture in words, which makes writing this tricky. You'll experience the freedom to be yourself and the ability to watch your ideas come to life. You'll have an open line of communication and an open invitation to after-work drinks, be they virtual or in-person. Sometimes the work can be challenging and there can be a lot of it, but you'll always be able to rely on those around you.
Yes, we're ambitious and we move fast, but we know the value of fun and taking a breather. Every month we have a Wellness Wednesday, a day off that you can use to boost your health, whether that's a long lie-in, a trip to the gym, or anything in between. We have slack channels for almost every interest imaginable, and an all-company meeting every Friday gives you the chance to ask any question to our leadership team.
To get more of an idea what life at Mews is like, check out our Instagram 📸.
We're guided by our five key values; if you see yourself in them, it's time to get in touch.
Everyone is welcome at Mews
To reimagine the art of hospitality, we need teams who represent our global and diverse customers and users. Our differences make Mews, so we welcome people of all backgrounds and identities to work with us. Embracing different perspectives, trying new things and feeling safe to bring your authentic self to work. If this sounds like you and you're ready to join a global, innovative, and exciting community, we'd love to hear from you!
One very important note….don't hold back! Even if you think you don't meet 100% of the criteria listed in this job role, we still encourage you to apply. We believe that everyone should have equal access to opportunities and want to ensure we provide an inclusive experience, so do let us know if there is anything else we can do to support your application process. We can't wait to hear from you!
