Customer Experience Manager IMI (f/m/d)
Location: Vienna, Austria
Your key responsibilities:
Proactively design a Customer Experience by working x-functionally with Sales Reps, Medical
Managers and Marketing with the goal to respond to their needs. Work in
partnership with key HCPs to develop effective solutions to improve patients' outcomes. Reactively respond to customer insights by supporting the execution of key tactics/projects
Your responsibilities include, but are not limited to:
• Acquire a thorough understanding of key customer needs, networks and requirements
• Achieve overall positive Customer Experience from the targeted HCPs
• Monitor product performance of the territory using appropriate tools and taking corrective actions if required to meet business objectives.
• Analyze market situation vs key competitors
• Target right HCPs and perform Impactful Interactions and Analysis
• Stay updated on the respective Disease Area / customer insights
• Coach Sales Reps to design a Customer Journey to improve customer satisfaction.
• Excellent collaboration with Brand Teams and other departments & proactively shares relevant insights with the rest of the organization

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

What you’ll bring to the role:
Essential:
• Master's degree in commercial or natural sciences
• Working experience in customer engagement or similar is beneficial
• Proactive mindset with a focus on providing solutions
• Analytical skills to track and improve customer engagement
• Familiarity with CRM systems and customer engagement tools
• Ability to collaborate cross-functionally with sales, marketing, and medical teams
• Knowledge of industry best practices in customer engagement are beneficial
Why Novartis?
769 million lives were touched by Novartis medicines in 2020, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.
We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!
Imagine what you could do here at Novartis!
In addition to a market-competitive base salary, we offer an attractive incentive program, a modern company pension scheme, learning and development options as well as worldwide career opportunities within the Novartis group. In accordance with Austrian law, we are obliged to disclose the minimum salary. For this position the minimum salary is € 70.000/year (on a full time basis). In most cases, the actual salary will be higher, as we strive to maintain a competitive position in the market and consider your previous experience, qualifications and individual competencies.
We are open for part-time and job sharing models and support flexible and remote working where possible.
Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.
Our recruitment decisions are based on selecting the best person for the job, regardless of gender, religion, age, colour, race, sexual orientation, nationality or disability.
Applicants with Disabilities:
If because of a medical condition, physical disability or a neurodiverse condition you require an adjustment during the recruitment process, please reach out to disabilities.austria@novartis.com and let us know the nature of your request as well as your contact information. The support which we can provide will include advice on suitable positions as well as guidance at all stages of the application process. Austrian law provides candidates the opportunity to involve the local disability representative, Behindertenvertrauensperson (BVP), in the application process. If you would like to request this, please let us know in advance as a note on your CV.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

International

Region Europe IMI

Austria