AdresseJOB SUMMARY:
This position will be primarily responsible in providing clinical, sales, educational and technical support in response to field inquiries from physicians, health care professionals, patients, involving EP products. Performs work that involves a high degree of independence. Identifies and routinely uses the most effective, cost efficient and best business practices to execute processes; continually evaluates their effectiveness and appropriateness. Exercises independent judgment in planning, organizing, and performing work; monitors performance and reports status to manager.
RESPONSIBILITIES:
- Acts as a clinical interface between the medical community and the business.
- Provides formal in-service / education to Electro-Physiologists
- Provide expert clinical consultation on the use of our system to the Electro-Physiologists and lab support staff.
- Coordinate all necessary logistics related to hospital training for new accounts.
- Initiate, develop, expand and maintain excellent customer rapport and relationship.
- Exhibit sound business sense and logic when utilizing assigned expense budget.
- Demonstrates ability to build and sustain credible business relationships with customers and shares product expertise accordingly.
- Provides sales, education, and clinical support in response to field inquiries on as-needed basis.
- Demonstrates a thorough understanding of product and technical knowledge, including Ensite cardiac 3D mapping and ablation techniques.
- Demonstrate ability to increase utilization of Abbott Advanced Mapping and Ablation Tools.
- Develops, leads and/or facilitates trainings and other programs on EP products to healthcare professionals.
- Remains current on developments in fields of expertise, regulatory requirements, and a good working knowledge of company and competitor products, markets, and objectives as well as industry trends.
- Resolves and/or facilitates resolution of problems including identifying causes to prevent re-occurrence.
- Performs related functions and responsibilities, on occasion, as assigned.
- Participate in on-site procedure observation to ensure new product evaluation is successful, utilization is encouraged, customer and personal technical knowledge is enhanced, and customer rapport is developed.
- Provide timely and comprehensive market information to management as requested.
OTHER FUNCTIONS AND RESPONSIBILITIES
- Willing to travel and work overtime.
- Handle and process customer complaints in timely manner and according to Abbott policy and requirement
- Execute the job responsibilities according to applicable standard operating procedures of Abbott.
- Ensure applicable standard operating procedures of Abbott are executed.
- Perform other related functions and responsibilities assigned by supervisor
PREFORMANCE FACTORS:
- Focuses on the Customer: Is dedicated to meeting the needs of internal and external customers.
- Delivers Results with Integrity: Meets commitments and produces the right results at the right time. Adheres to moral and ethical principles. Believable and trustworthy.
- Teamwork/Supporting our Colleagues: Collaborates with co-workers to achieve work group and company goals.
- Initiative: Acts without prompting or direction from others. Constantly strives to improve own and company performance.
- Personal Involvement: Personally engages his/her interests, emotions or commitments in their work
QUALIFICATIONS:
- Bachelor's degree in Bio-Medical Engineering, related field or equivalent healthcare experience required.
- Requires ability to become certified on EP products.
- Minimum of 2 years clinical experience (internal or external with industry competitor).
- Achieves or exceeds expectations in most recent performance review.
- Requires an average of 15+ cases a month for 6-12 consecutive months as primary mapper.
- Primary mapper on complex cases for 6+ months (requires a minimum of 3 complex cases over last 6 months).
- Complete monthly sales activities at their Accounts.
