AdresseAt Roger, we're leading a revolution in dental practices with our pioneering virtual assistant technology. Our software, Roger, automates treatment plan tracking and much more, ensuring efficiency, boosting revenue, and relieving workload for dental teams. We're on the hunt for a dynamic Client Engagement Manager who will be pivotal in fostering and elevating our partnerships across the spectrum of the dental industry—from solo practitioners and clinic managers to the largest dental chains and intimate clinics. This role is not just about maintaining relationships; it's about deeply understanding our clients' unique challenges and ambitions, and strategically positioning Roger to be at the heart of their success. If you're passionate about making a significant impact and thrive in vibrant startup environments, your opportunity to join us and meet our founder awaits you today.
Tasks
As a Client Engagement Manager at Roger, you will:
- Strategically Manage Accounts: Develop and implement account strategies to enhance customer satisfaction, retention, and growth. You're the primary liaison for our key clients, ensuring they receive unparalleled support and engagement with Roger.
- Ensure Customer Onboarding and Success: Facilitate the integration of new customers by setting clear goals and providing comprehensive training, maximizing their benefits from our software.
- Bridge Feedback and Innovation: Channel customer insights back to our technical team, driving product enhancements and ensuring Roger meets and exceeds market needs.
- Drive Growth: Identify and seize upselling and cross-selling opportunities, deepening our relationships with existing accounts and contributing to our revenue growth.
- Elevate Customer Satisfaction: Craft and execute initiatives aimed at boosting customer loyalty and satisfaction, showcasing the value Roger brings to their practices.
Requirements
- Familiarity with the operations of dental practices or clinics is beneficial, demonstrating an understanding of our clients' environment. However, this knowledge is not a prerequisite, as we value diverse experiences and perspectives that can contribute to our innovative approach.
- Dynamic, energetic, and passionate about building strong, impactful relationships.
- Eager to immerse in and contribute to our startup culture, with a keen interest in learning and adapting.
- Technologically savvy, proficient with computers and MS Office.
- Exceptional self-discipline, performance-driven, with native-level German and fluent English communication skills.
Benefits
- Personal development mentorship within a startup environment.
- A comprehensive onboarding process.
- Competitive compensation package with potential for automatic increases.
- Opportunities for rapid professional and financial advancement.
- A collaborative, growth-oriented team environment.
If you're drawn to the dynamic startup life and eager to play a significant role in transforming the dental industry, we invite you to apply now. Share your earliest possible start date with us, and prepare to embark on an exciting journey with Roger. We look forward to connecting with you today!
