Client Advisor

Reference Code: 98569 Client Advisor

Genève, GE, CH

Permanent

Our strength lies not in our similarities but in revealing the exceptional diversity of our cultures and colleagues. We leverage the advantage of being a global company with an international workforce. We employ the best experts who we trust to make informed decisions, who dare to implement their ideas and who take ownership of their actions. No matter where you are from, what you believe in, what age you are, who you love, or if you are disabled: In the end, together we always make it happen!

Mission:

The IWC Client Advisor is responsible for delivering stellar client experience and for achieving personal sales targets as well as those of the boutique. He/she is passionate towards network community building. He/she needs to act as an ambassador of IWC at all time hosting clients with their satisfaction being his/her utmost goal.

Responsibilities:

Client Experience and Relationship Management

• Creates engaging and emotional client experience to clients
• Offer best in class service being it in boutique or virtually, making a clear difference vs competition
• Host clients and other stakeholders in line with IWC standard
• Find ever new and creative means to exceed clients' expectations
• Proactively recruit new prospects through networking and community building
• Establish strong relationships with clients from different backgrounds
• Understands and supports the concept of Customer Relationship Management (CRM)
• Collects meaningful client information throughout the client journey
• Records and maintains client database by applying IWC's respective guidelines
• Engage in CRM-activities such as prospect follow-up on a daily basis
• Act as an ambassador in and out of the boutique, conveying passion for the brand

Drive Sales

• Know IWC's history, products, partnerships as well as the watch industry
• Engage clients using storytelling
• Achieves individual and team sales targets, KPls
• Use available data/systems to better understand own performance and sales opportunities
• Effectively uses cross and upselling techniques as well as omnichannel tools to maximize sales
• Identify and/or create sales opportunities inside and outside boutique environment
• Handle customer service requests and respective processes

Boutique Operations

• Handle general Boutique administrations and back of house operations with care
• Masters assigned Boutique champion role
• Maintain the boutique image according to global IWC visual merchandising standards
• Ensure boutique operation comply with company policy

Profile:

• Entrepreneurial mindset - Autonomous, result-oriented and driven, brings initiatives, takes ownership of goals
• High emotional intelligence and general education
• Excellent communicator, passionate towards connecting with others and develop strong networks
• Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behaviour
• Able to adapt approach individually to respective client
• Creative, curious and versatile
• Has perfect manners and can maintain a conversation elegantly
• Team player with good interpersonal competences and empathetic
• Fluent in local French and English and ideally one more relevant tourist language
• Applicants with background in luxury retail sales and hospitality preferred