Branch Manager

Location: Addlestone, England, United Kingdom
Job ID: 73103

Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving.

Since 1874 Schindler has been a Citymaker with a proud reputation for elevating not only buildings, but the well-being of everyone who lives and works in them. People, passion, and innovation are the pillars of our success.

Schindler is one of the world's leading suppliers of elevators, escalators and moving walkways. We employ talented individuals in over 100 countries worldwide to design, develop, install, maintain and modernise the mobility systems that keep the world's urban population on the move. We offer a dynamic, forward-looking work environment that enables our employees to innovate and excel in their chosen fields.

Join us as a

We Elevate... Your Responsibilities

We are currently recruiting for a Branch Manager to join our Team based in Addlestone. The successful candidate will be reponsible for managing Service Leaders in London and the South, supporting the National Operations Director in all aspects to meet Branch targets of his/her area of responsibility. They will create operational added value through service and execute leadership in aspects of corporate culture, creating value, customer orientation, employee development and operational efficiency of the service business. As a natural Leader they will direct and manage all day-to-day field operations within the maintenance & repair business units in the region and meet service objectives in order to deliver growth, profitability, efficiency and customer and employee satisfaction. They will also direct and organise the human, economic and material resources of a Schindler Branch, to meet Branch objectives that deliver growth, profitability and customer/employee satisfaction targets. This is a full time and permanent position.

Duties & Responsibilities:

• Promote, motivate, coordinate, and direct the activities of the Branch, to deliver the Schindler objectives of client satisfaction
• Set-up the operational plan for the Branch that includes budget- and capacity planning
• Support and Implement the commercial and people strategy in line with company procedures
• Manage service and repair activities to meet monthly operating revenue and margin targets
• Manage all product safety related topics
• Support annual sales targets for new contracts and minimise losses
• Meet service targets that include call back rate amongst others
• Coordinate the development and execution of all works, optimise the work-groups, tools and means to meet the objectives of invoicing, activity, yield and quality of the works
• Coordinate labour relations in agreement with the effective labour norm, maintaining the necessary meetings with workers and/or representatives
• Apply the company's financial policies to all Branch activities according to the established procedures and guidelines
• Control expenses optimising optimizing the management of Branch purchases and stocks in accordance with the KG policies
• Ensure bottom-up communication in marketing and operational matters to Field Operations
• Actively develop staff (quality, efficiency, customer orientation etc.)
• Analyse root causes for deviations and set up corrective actions
• Control the application of quality and product safety guidelines
• Ensure compliance with Code of Conduct & Quality procedures and guidelines
• All employees are required to work in accordance with established Company Occupational Health, Safety and Environmental policies, procedures and Schindler Core Values to ensure compliance with current UK legal Requirements and Schindler Group Safety Requirements
• Employees are required to attend all relevant Training Sessions
• Employees are required to carry out all works in accordance with the Company’s Quality Corporate Policy
• Employees will be required to contribute to the Company’s Safety Objectives, where necessary by maintaining/monitoring current safety systems under their direct control and implementing agreed changes (where applicable) to its Safety Management System

Candidate Requirements:

• Degree qualified or equivalent in a relevant technical or business discipline
• Proven track record in managing the customer interface
• Proven experience in a management /leadership role
• Excellent communicator and proven ability to build networks and relationships with internal and external customer base
• Proven experience of P&L responsibility
• Knowledge of the Lift industry or Facilities Management
• Proven technical and commercial awareness as it relates to the lift industry business would be desirable
• SAP experience beneficial

Can You Elevate Us?

Be part of a highly driven organisation where high performance connects people and is a vital part of achieving strong business results. Send us your application.

www.schindler.com

At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.