Audit and Risk Remediation Coordinator

Our mission at AXA is to empower people to live a better life. We have to move from a perceived payer of claims to a strong partner in life for our customers. Thus, our role as Group Operations must be to support and to empower all AXA teams in the best way to achieve together this meaningful aspiration.
The most powerful levers to achieve this can be summarized as Innovation and Execution, and will drive all Operations teams:

• Innovation: To create and provide the prerequisites and opportunities for all AXA teams to develop leading 
  innovative solutions for the needs of our current and future customers
• Execution: To create an environment which allows our teams all over the world to bring their ideas to reality 
  and make our strong promise to the customers happen

Our concrete goals are:

• Reinforce and realize our value creation for the global AXA organization.
• Support and foster innovation across AXA in a close alignment and teaming with Group Business Innovation.
• Embed simplicity and empowerment in our day to day working as well as ensure that we powerfully contribute to AXA’s mission and strategy

Group Technology Operations (GTO) aims at delivering services and products to AXA Entities and the AXA Group, at the right level of quality and cost. Its mandates and missions can be summarized in four main activities: global product delivery, global product portfolio management, day-to-day operations management, and entities proximity management.

Group CIO (GCIO) creates the link between technology and business strategy and priorities, defines the technology operating model for AXA, sets global and local architecture, applications and infrastructure standards, and leads the definition and execution of global technology strategy and technology lifecycle to enable innovation and business growth.

The coordination of IT Audits is joint since 1st of January 2023 and managed through GSC for both IT divisions.

PRESENTATION OF THE CONTEXT AND TEAM 

Under Group Technology Operations, the Global service Center department manages the IT Operations framework and drives standardization through common processes and guidelines across all IT scopes.

POSITION MAIN ACTIVITIES
The key responsibility of the Audit and Risk Remediation Coordinator is to aggregate and coordinate IT related transversal audit issues and Risks and lead and manage their remediation in the scope of GTO & GCIO. 

Main activities are:

• Define the framework to engage with other Group departments (risk, audit, security, compliance…), collect relevant inputs from the appropriate sources, organize and prepare the analysis and communication to AXA IT leadership.
• Drive remediation of transversal audit issues within agreed dates (eliminate overdue issues and avoid new to come) for GTO & GCIO and Operating Companies, leveraging resources in delivery departments (e.g. productfamilies).
• Support the remediation activities required for GTO & GCIO; follow-up with relevant teams and facilitate resolution within committed deadlines.
  o Facilitate the Audit process.
  o Support report and Issue owners to review and challenge the draft Audit reports (findings, severity, scope…)
  o Drive the definition of the management action plan (MAP) and make sure an appropriate remediation manager is appointed, with relevant scoping, planning and associated budget.
  o Enforce the commitment on issue follow-up and resolution by owners within the GTO & GCIO organization.
  o Track and report on Audit remediation performance, providing a real-time, comprehensive, and prioritized view of all GTO & GCIO related Audit Issues to IT Divisions leadership team.
  o Develop ad-hoc reports when necessary.
  o Actively animate and facilitate communication within GTO & GCIO and outside with major stakeholders.
• in collaboration with resources assigned in appropriate Group departments, collect input related to risks for IT Divisions scope, in order to inform IT Divisions leadership, prioritize activities and coordinate required actions for that scope.
• Prepare IT Divisions input for GIRB, GAC, GOAC and other committees as per defined governance.
• Work closely and in alignment with Security, Audit, Risk and Compliance teams in other Group departments

PROFILE, SKILLS & COMPETENCIES / 

Experience

• Proven competencies in IT Audit and Risk management as well as ideally in IT security related projects with significant scope and complexity.
• Track record of successful delivery in complex organizations /cross functional environment
• Ability to navigate in uncertainty and influence transversally in matrix environments on senior levels of theorganization and across cultures.
• High level of maturity in people interaction, perseverance, and excellent communication skills
• High sensitivity to cultural aspects and ease in transnational environments
  

Competencies

• Project/program management
• Strong customer focus
• Result orientation
• Agile methods and culture are of benefit
• Excellent written and verbal communication skills
• Rigour, efficiency, and strong organisational skills
• Ability to work across different cultures.
• Languages: full fluency in English required, French optional

Leader mondial de l’assurance et de la gestion d’actifs,  AXA aide  ses 100 millions de clients à traverser les petites et grandes difficultés de la vie et les accompagne dans la sécurisation de leurs projets. Pour aider ses collaborateurs dans leur mission, AXA se donne comme priorité de prendre soin d’eux.  Ainsi, en rejoignant AXA France vous travaillerez dans une entreprise responsable, offrant une véritable culture d’expertise, accélérant le développement des compétences de chacun, proposant une rémunération attractive et une évolution régulière. Pour vous, nous réinventons notre métier.

AXA évolue pour devenir une entreprise durable axée sur la technologie et, à AXA Group Operations, nous sommes l’un des principaux moteurs de cette transformation.

Nous favorisons l'évolution de notre modèle commercial dans le secteur des assurances grâce à la technologie et à l’innovation, pour garantir sa mise en œuvre concrète rapide au niveau global, avec des conseils et une exécution de grande qualité. Nous sommes présents dans 17 pays avec des équipes engagées et hautement qualifiées. Nous mettons à profit la technologie, les données, l'approvisionnement, la sécurité et l'allocation des investissements de manière globale, mais nous réalisons également des économies d'échelle et des synergies lorsque cela est nécessaire.

Chez AXA Group Operations, nous voulons être reconnus dans trois domaines  :

• Une technologie de pointe en matière de données pour améliorer l'expérience client
• Un système d'achat et d'approvisionnement de pointe pour accroître notre efficacité et mieux gérer nos risques
• Une équipe globale et hautement performante pour des partenariats renforcés avec les diverses entités d’AXA

Nous célébrons l'expertise, la diversité culturelle et la créativité de plus de 8 000 employés de par le monde.  Nous nous engageons à assurer l'égalité des chances en matière d'emploi (parité hommes-femmes, communauté LGBT+, personnes handicapées ou personnes d'origines diverses) et à promouvoir la diversité et l'inclusion en créant un environnement de travail où tous les employés sont traités avec dignité et respect, et où les différences individuelles sont valorisées.