Technical Specialist (M/F/D) Italian

SYKES keeps up with the virtual progress, which means that we implement the complete application process via video conference! All you need to take part is a PC or laptop, a headset, and an internet connection.

Join our team as soon as possible in our office in the heart of Cologne as:

Italian Speaking Technical Specialist / Technical Support Agent (m/f/d)

The job

• You take over the technical consulting of business and private customers via telephone and e-mail for our Italian cutomers
• You constantly update the requests and customer data, as well as the respective ticket status in the CRM system
• You help to solve technical problems
• You assist in the development of self-help tools by preparing troubleshooting workflows, knowledge base articles, and training materials
• You will work closely with your team members, as well as senior technicians in the escalation process and knowledge sharing
• You will be given the opportunity to expand your technical knowledge through internal in-house training and participation in onsite installations

Our Offer

• Fulltime employees receive a gross salary of 2.800€ / month
• You will take part in a professional, paid training prior to starting your work
• We offer you opportunities for advancement within the company or project
• Our employees benefit from discounts for travel, fashion, fitness, and recreational activities
• We make sure you can travel via public transport with a discount
• To improve our ecological footprint, we will pay 100% of your job ticket and also offer the possibility of job bike leasing
• Through our employee purchase program you get the right tools for your private projects

Your profile

We are looking for a person with Italian and German language skills. English language skills would be additionally desirable.

Beyond that you should have the following:

• Ideally, you have completed an apprenticeship or university degree, preferably with a technical background.
• You have a technical understanding, even if you are a career changer, and are very interested in robotics and the DIY sector.
• You already have some professional experience in customer or technical support
• You have the talent to show understanding and to advise customers individually
• You work solution-oriented, are a team player and have a friendly nature
• Your flexibility and high resilience distinguish you from the others
• Good MS-Office skills, as well as the aforementioned language skills in German and French round off your profile

We warmly welcome people with disabilities.

SYKES is now a part of Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions. With 160,000 people around the globe, in 40 countries – working from home or from one of our customer experience (CX) hubs – we securely connect best-loved brands with their customers every day in 50+ languages.

Learn, Lead & Grow at Sitel Group®!

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

Job Types: Full-time, Permanent

Salary: 2,800.00€ per month

Work Location: One location

Expected Start Date: 14/02/2023