AdresseWe want to make parking effortless, so you can focus on moments that matter. That is our vision. It was established by our founder when he got 3 parking fines in one month some years ago. A couple of months later he gathered with some old friends and started working on what today is used by hundreds of thousands of people every day - the app Parkster.
Parkster is a global company with its headquarters in Lund in the south of Sweden. We are operating in Sweden, Germany and Austria but looking into more markets as well. We want to grow with pride and structure to make sure we do not compromise on quality.
Our culture is truly what makes us great for employees, partners and consumers. We believe in caring for each other, trying to keep things simple and we always keep our word. Not to forget that we love to have fun together. We meet physically from all offices at least twice a year in order to agree on our goals, get to know each other better and laugh a lot. That is needed in order to create the value we want to deliver.
We like to question how things are done, and we do not always choose the traditional way. At our offices you will find yoga mats, table tennis and a creative inspirational atmosphere. We know that breaks are important in order to perform great. We also want our office to feel like a second home, we even take our shoes off… That might be one of the reasons why we in June got the certification “Great place to work”
Since we are growing rapidly, we are now looking for a Customer Service Teamlead in Munich to join the 19 other Parksterians. There are currently two Customer Service specialists working here and a Global Head of Customer Service based in Lund. The person we are looking for will have to be good at prioritizing and efficient communication, since there will be a lot of stakeholders involved in the daily work.
The role includes full responsibility of the team members and results, but we work and achieve things together. We expect to double the amounts of sold parking tickets in Germany 2023, and the Customer Service will probably need to grow in a similar pace. One part of your job will be to secure upscaling of the Customer Service without giving in on what we think is most important: Customer Satisfaction.
Your tasks will always be based on our goals or core values, and in the long run you will need to interpret them yourself. Along with being a role model and support the team, the tasks could be to:
Improve the training of new Customer Service representatives
Create an accurate forecast for the incoming calls, e-mails and chats to Customer Service
Have individual talks with the team members in order to secure personal growth and follow-up on goals
Lead a system change-project for Customer Service software
Improve the cooperation with our call center partner
Follow up on bugs in our service and create a handling plan for Customer Service
Visualize to our product department what our service need to improve in order to create a better user experience
This role also includes operational knowledge, meaning that you will get an introduction to all our systems and ticket handling when you start. The reason for this is for you to be able to support the team from time to time, but first and foremost to understand our product and users.
If you consider applying for this job without any experience in Customer Service - please do! We think you will have a great challenge, but also like to be proven wrong.
Since your future manager is from Sweden, please note that your English skills are critical for this position.
If you have any further questions about this position, please contact me at Henrik.Svensson@parkster.se
Good Luck!
Best regards,
Henrik Svensson, Global Head of Customer Service
