AdresseEverything we do, starts with you.
Together with you, we build the most human-centric fintech. We have the ambition to create the next. And - with Bertelsmann - a strong foundation to start from. Let’s make it new – for society and for yourself.
We are looking for a
Team Lead IT Operations (m/f/d)
(unlimited) Choose one of our locations, with 80% Mobile Office: Berlin, Münster, Verl or Tallinn
Role responsibilities:
- Setting up IT Operation services and processes
- Taking the lead in defining, implementing and supporting the operating models for the service(s)
- Drafting and negotiating SLAs relating to the assigned service
- Manage assigned service(s) to ensuring that the ongoing provision of services meets agreed requirements
- Collecting required data and reports for analysis and to facilitate effective service monitoring and performance
- Planning and conducting regular service reviews
- Taking the lead in coordination of incidents and problem solution related to service operation
- Serving as the point of escalation for major incidents relating to the service (acting as a Major Incident Manager for coordination of major incidents)
- Define and keep up to date service dependency and impact models, ensure service components in CMDB are up to date
- Collaborate with service(s) business stakeholders and translate their needs into requirements, and solution specifications for selected service(s); including consolidation and optimization of service(s) operational improvement requirements and alignment on a common way of working among different international teams
- Plan and drive stakeholder engagement and communication, act as central point of contact
- Create and maintain service(s) support documentation and conduct trainings to the stakeholders
- Ensure service(s) adherence to ITSM processes, standards, and policies, and monitor the delivery
- Execute a systematic approach to continuous improvement of service(s) by performing regular reviews of service(s) KPI’s and defining requirements and actions needed to increase the overall quality and efficiency of the service(s).
Role requirements:
- A degree and relevant working experience as a team lead
- Experience as a manager of IT service or as one of ITSM operational process roles (change manager, incident coordinator) in the organization where ITSM practices were established
- Project management planning and organizational skills
- Strong service attitude - you build lasting customer relationships and strive for efficiency and effectiveness.
- Commitment to quality standards and continuous improvement
- Ability to handle various cultures, willingness to work internationally and collaboratively with other teams
- Desire and ability to quickly learn and apply new concepts
- Certification in ITIL, DevOps, or Agile and knowledge of Atlassian Confluence and Jira products would be beneficial
- Good planning skills
- Exceptional self and time management skills
- Strong analytical skills and structured and systematic approach to assigned tasks
- Excellent in communication and fluent in English
Here we have a few arguments for you! This is why you should join our great workforce!
- At Riverty, we offer you modern workplace models with 80% Mobile Office. For more flexibility and freedom.
- With us, life balance is not just something we claim, but something we live, and you can do the same in many European countries where we are operating. Riverty helps you to arrange your working life in the way that suits you best. Big city or small town? You can choose to work remotely and still stay connected with your team virtually. And if it gets too quiet at home, you can just drop by our tech hubs in Berlin and Tallinn, or any of our 13 locations across Europe.
- At Riverty, we are as diverse as society itself. We have great people from more than 25 different countries around the world - creating the most human-centric fintech together. With us, you can be who you are.
- Culture? Easy: Open and at eye level, trust instead of dislike, cooperation instead of lone warriors. You will work in cross-functional, agile, dynamic teams with a start-up spirit. At the same time, you will benefit from all the opportunities within the Bertelsmann Group.
- Take time for yourself and your health. With sports and leisure activities we support your wellbeing.
- We want to grow together. With trainings from the Riverty Academy and individual training opportunities we support your development.
- Because we appreciate what you do. For us. For our customers. Check our many employee discounts. To sweeten your everyday life.
