Store Manager Hamburg

WE ARE LOOKING FOR AN EXPERIENCED STORE MANAGER TO LEAD OUR BRAND NEW STORE IN HAMBURG OPENING IN MAY 2023!

You will be an ambassador for GANNI. You will work within our beautifully curated stores. The GANNI culture is based on a learning and results-driven mentality. Where everyone is united by a common purpose.

At GANNI we are passionate and optimistic people who live and breathe everything we stand for. You have a responsible, environmentally friendly approach to our business. You keep an open mind, you are authentic in everything you do.

You will lead and support your team to always deliver service that is seamless, efficient and dedicated to the client’s needs.

You will run a business that is based on an omnichannel/omnicommerce mentality where missing a sale is not an option. You have a result-oriented mindset and you will drive footfall through a digital client outreach program as an integral part of daily business. Through online booking services and in-store events, you and your team will build and foster the GANNI community.

You will be managing, motivating and leading your store team to achieve KPI targets and you will create a culture within your team that is authentic, optimistic and driven by results and the opportunity to learn.

Ideally, you will be able to join GANNI in April 2023 for training.

KEY RESPONSIBILITIES

STORE

• Achieve budgets and KPI targets set by Area Manager
• Analyze performance and take relevant actions on areas of improvement, in order to develop business growth
• Diligently following up on action plans put in place
• Aligning business priorities and action plans together with Area Manager
• Setting daily, weekly and monthly expectations of store results and individual team performances and following up persistently
• Organize and provide effective training and workshops with the team using tools provided by Area Manager and Training team
• Deliver Weekly and Monthly reporting to deadlines set by Area Manager
• Planning store schedules productively, and following up regularly on salary spending

TEAM MANAGEMENT

• Leading by example the team in store by following the GANNI standards and selling procedure
• Coaching, motivating, inspiring and challenging team in order to optimize performance
• Ensuring all team members are fully trained on collections, following the HUB academy guidelines and GANNI values
• Organizing monthly staff meetings
• Recruitment and onboarding of client advisors
• Applying disciplinary procedure in a timely manner, where necessary
• Ensuring GANNI HR policies and procedures are met at all times
• Ensuring grooming and behavior of staff members is professional and inspirational at all times
• Execution of yearly PDP and appraisal discussions

OPERATIONAL

• Ensure storefront and BOH are presentable, organized and easy to navigate at all time
• Responsibility for weekly stocktake and shrinkage results
• Responsibility for all operational and commercial activities, including handling deliveries, RTW, sale implementation, till procedure, returns processing, claims processing, and omnichannel procedures (fx. BOPIS, EA, BOSFS)
• Organization and implementation of in-store events together with the Marketing team and Area Manager’
• Ensure all VM guidelines are put in place and follow up regularly on standards with VM management

PROFESSIONAL QUALIFICATIONS

• Solid and proven management background with at least 2 years of store management and team-leading experience
• Strong customer relations and CRM experience.
• Experience working within a high-end retail brand
• Sales-driven, results motivated and goal-oriented
• Excellent communication skills
• Experience with leading, motivating and providing excellent sales training to staff members
• Excellent understanding of performance analysis to help drive the business
• Ability to work in a fast-paced environment
• Is fluent in English

PERSONAL QUALIFICATIONS

• Natural flair for interacting and communicating with people
• Highly organized, structured and service-minded
• Team player yet work well independently
• Loyal and engaged in your workplace
• Passionate about the GANNI brand
• A consistently positive and open-minded attitude towards life and the people in it.

THE GANNI WAY

We are looking for a true GANNI ambassador - someone who shares our values of Openness (ready to evolve, honest not perfect), Optimism (you never stand still, just dance!), Authenticity (you march at your own beat!), Accountability (no excuses, you make an impact) & Responsibility (make small changes, see big differences).

The GANNI culture is based on a learning and results-driven mentality, where everyone is united by a common purpose of (hack)the fashion system!

GANNI is a state of mind - more than a way of dressing and we love to change the usual practice in everything we do. We are confident and capable of anything! So prepare yourself to be comfortable with the uncomfortable and hacking the system together with our amazing Retail team!

BE BOLD AND JOIN OUR GANNI COMMUNITY!

We hope you got all your questions answered and feel motivated to join our team and become a part of the GANNI community.

We will be interviewing candidates continuously and kindly ask you to send your application and CV as soon as possible. Please use the “Apply for position” button.

We welcome applications from all people regardless of gender identities, sexual orientations, ethnicities, racial identities, religious beliefs, disability statuses and personal expressions. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV