Adresse- Efficiently and promptly, plans and standardizes ways to minimize the impact of change and incidents on business operations.
- Responsible for implementing all IP configuration changes on the Customer network and incidents if agreed.
- Manage customer network integration and provide expertise to implement hybrid and customized networks for the company.
- To deliver outstanding customer experience via on-time, right first time implementation of customer RFCs.
- Maintain a high quality of output and ensure completion of tasks to a target of zero errors.
- Participate in Low Level Design calls with Technical Design Consultants and propose changes for Network Design Implementation and Integration.
- Knowledge of WAN, MLAN, WLAN, SDx, Optimization and Scripting (Automation).
- Knowledge of New Technologies - ISE, PRIME, DNA-C.
- Participate in Technical escalation management.
- Lead/drive Technical SPOC for L1-L2 teams, Escalation point of contact for the internal level 1 and 2 support team.
- Perform Quarterly/Half yearly technical audit for the designated customer network.
- Manage level3 incidents and lead technical discussions with customer and internal stakeholders.
- Deliver customer specific or new technology trainings to the team/cross functional teams.
- Documentation of change performed in customer network.
- Perform weekly/monthly security audits
- Build final config and perform SAT/CAT for customers.
- Level-3 entity for chronic incidents and major escalations.
- Participate in monthly customer meetings coordinated by the CSM as extended team.
- Support 24*7 and also support Out of office hours change requests / Planned Works from internal & external customers .
- Compliance of Orange process and Support in Databases and tool updating during BAU and migration Projects .
Job Type: Full-time
Work Location: Remote
