AdresseAs Senior for our Eastern Europe Expansion, you will be our internal expert for the market Estonia. You will support in successfully expansion in our new country and everything that is connected with it.
You will work closely together with Seniors that are taking care of the expansions to the other markets.
INCLUSIVE BY DESIGN
At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.
We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy
Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
- Define and solve our customer queries in a timely, friendly manner
- Recognize the defined workflows and if needed support in securing and optimizing them as necessary
- Work closely together with other teams and departments such as Quality and Knowledge Management; you’ll be supporting in providing feedback with regards to the quality of the vendor customer care specialists and ensure that our templates are up to date and there are no language grammar errors
- Create a strong flow of communication. You are an important contact person for the external team and will provide support for them in complex issues; as one of the first people in Customer Care working for this market, you might as well be highly involved in the ramp up phase, on site and for other units within Zalando
WE’D LOVE TO MEET YOU IF
- You possess excellent knowledge of Estonian, in written and spoken form and furthermore you have strong communication skills in English
- Commitment to customer satisfaction and a very strong understanding of our processes
- Confident, competent, friendly and self-responsible, you are also able to take feedback and to work with it
- Ability to work across multiple teams internally and externally, align goals and deliverables and drive overall success independently of organizational boundaries
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
- Employee shares program
- 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
- 2 paid volunteering days a year
- Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration
- Work from abroad for up to 30 working days a year
- 27 days of vacation a year to start
- Relocation assistance available (subject to prior agreement)
- Family services, including counseling and support
- Health and wellbeing options (including Gympass)
- Mental health support and coaching available
Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us
Please note that all applications must be completed using the online form - we do not accept applications via email.
