Adresse
Form der ArbeitWe are on the lookout for a motivated Manager Customer Service Operations (m/f/d) to join our productive team at Montblanc Customer Service in Hamburg.
Growing your career as a Full Time Manager Customer Service Operations (m/f/d) is a great opportunity to develop relevant skills.
If you are strong in decision-making, persuasion and have the right initiative for the job, then apply for the position of Manager Customer Service Operations (m/f/d) at Montblanc Customer Service today!
Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.
For our Client Services Team Hamburg, we are looking for a Manager Customer Service Operations , start date 1st of December 2022, as a parental leave replacement until 31st January 2024.
“Become part of a very passionate and international team of professionals. You can grow your skills in an open, collaborative and supportive environment. In this position you also have the opportunity to look into projects beyond the wider client service team if you are interested and gain better understanding and experience.”
(Mario, Manager CS Systems)
Aufgaben
- You will oversee, collect, and produce KPI data (P+Ls, stocks, FTEs, volumes, and lead times) for all Service Centers worldwide
- You are in responsibility of overseeing the Last Estimate process and budget planning for all Service Centers globally
- You are creating the annual price-list files, calculation of service flat rates for all markets, and maintenance of these rates in SAP systems
- You are the link to relevant stakeholder and are responsible for the communication and alignment with them
- You will support with SAP migration activities and testing, and administration of text pertaining to customer service
- You are assisting with further client service-related projects
- You have completed your Bachelor or Master’s degree in Business Administration / Economics or a related discipline
- Previously you could gain hands-on experience with SAP R/3, reporting tools (BI) and MS Office tools, notably Excel
- You are fluent in English; German proficiency is a major plus
- Analytical and process-oriented mindset characterizes you
- Quick comprehension as well as a structured and result-focused working style are some of your strengths
- You have strong communication skills in an international environment
- You are a team player with a flexible working style
Wir bieten
At Montblanc we combine apparent opposites. Next to tradition and the pioneering spirit of our early days, we therefore focus on innovation and continuous development, not only concerning products. Always at the heart of everything: our employees. The diversity of our employees brings a fresh array of perspectives to the table and is something we're particularly proud of. As we're embracing workplace diversity, we are striving to create a work environment with a variety of genders, nationalities, cultures, sexual orientations and generations. We include people with and without disabilities. Become a part of us and leave your mark at Montblanc.
How we keep you smiling:
- International environment and development opportunities
- Flexible working hours and mobile working
- Attractive company pension scheme
- Location services like: canteen, pharmacy & laundry service
- Special conditions on Montblanc products and employee benefit portals
Company Benefits:
● Excellent benefits
● Company offers career progression opportunities
● Attractive package
