It Team Leader Service Desk (M/F/D)  

IT Team Leader Service Desk (m/f/d) Oppenweiler Full-time Flexible working hours Unlimited Your new job Management of our Service Desk team at the Oppenweiler site (5 employees) Organization and monitoring of work processes in the Service Desk Analysis, reporting and monitoring of KPIs Continuous improvement of service quality and productivity Administration and dispatching of the ticket system Order processing in the area of IT equipment and software licenses (via our SAP system) Administration of the IT online catalog Optional first-level support / first contact solve Support in the training...