Environment Management Analyst

MAIN PURPOSE OF THE ROLE:

Provide a single point of reference within various countries & AXA GO Application teams for all matters relating to non-production environments or shared non-production environments hosted in on-premise and cloud.

KEY ACCOUNTABILITIES:

• Coordinate with Infrastructure and Application teams to provide technical support and escalation point for all end to end infrastructure issues and act as coordinator for all operational changes.
• Manage the Non-production Environment provisioning and release planning functions to support strategy, objectives and business priorities
• Optimize, implement, and maintain our organization’s cloud-based systems.
• Interact with clients, provide cloud support, and make recommendations based on client needs

KEY RESPONSIBILITIES:

Infrastructure Operations

• To provide a single point of reference within the team for all matters relating to IT infrastructure
• Perform/Coordinate all operational activities/changes relating to IT infrastructure, including Application Server & Data
• Evaluate, baseline the environment life cycle and process around the Environment Management processes from technical stand point
• Perform Gap Analysis of existing environment against the standards defined by AXA architects
• Define process around the Environment life cycle management based on ITIL processes
• Create Implementation plan for various initiatives

Stakeholder & Vendor Management

• Participate in various stakeholder meetings and gather requirements for environments
• Liaison with key AXA Stakeholders for critical decisions
• Enable discussions, approvals, etc.
• Liaise with offshore teams for statuses and monitor progress
• Maintain the contact list of all AXA and relevant stakeholders
• Maintain up-to-date Escalation matrix for all the application/Infra Vendor support which are in scope

Capacity Management

• Maintain accurate reflection of software and hardware related to infrastructure being supported by the team
• Ensuring that adequate capacity is available at all times to meet the agreed needs of the business

Establish Standards and Procedure

• Define policy and procedure for Non-Production Environment Management (e.g. configuration management, version control, data masking, security, patch management, and maintenance plan)
• Setup processes and checkpoints to gather data for the metrics and baseline the parameters for evaluations
• Design the necessary data sets at different stage of the environment provisioning process
• Setup Environment management processes and facilitate approvals of the processes
• Define environment management strategies
• Ensure Single source of truth for all environment related information
• Well-established and maintained mechanism for escalation process.

Monitoring & Reporting

• Proactive Health check to ensure ensures high availability and efficiency
• Perform Trend Analysis and suggest proactive measures
• Communication on incidents and planned downtimes to the end users
• Maintain and Report periodically on environment allocation and usage to Management

Cloud Operations

• Access Management
• Environment Provisioning
• Service Procurement
• On prem integration management
• Health check and monitoring
• Collaborating with cloud brojer and application teams to evaluate and identify optimal cloud solutions

KEY STAKEHOLDDERS:

• Application and Project Teams
• Infrastructure Teams
• Local IT of various countries
• Cloud Broker

QUALIFICATIONS AND EXPERIENCE (MANDATORY):

• Education - Bachelor’s degree in Computer Science, Computer Engineering or IT
• Related Work Experience - At least 5 years of working experience in the same role

QUALIFICATIONS AND EXPERIENCE (PREFERRED):

• Experience in multi-cloud solution is an advantage
• ITIL Certifications
• AWS and Microsoft Azure Certifications
• Experience in Agile and DevOps practices

SKILLS AND COMPETENCIES:

• Strong understanding of capacity planning and incident management
• Self-sufficient and highly hands-on engineer
• Knowledge – knowledgeable in the following:
• System and Network Infrastructure
• Systems Administration
• Database Administration
• IT Access and Network Security
• Server Management
• CI/CD
• Cloud Environment

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of
respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.