AdresseWe’re at the forefront of the data revolution, committed to building the world’s greatest data and applications platform. Our ‘get it done’ culture allows everyone at Snowflake to have an equal opportunity to innovate on new ideas, create work with a lasting impact, and excel in a culture of collaboration.
The Leader of EMEA Professional Services & Training, reporting to the VP of Professional Services, will work with leadership to set a clear and ambitious vision while thinking holistically about how our vision will impact the greater company. This is a unique opportunity to shape the future of Snowflake’s Professional Services department. You will focus on establishing our standards, processes and pricing for existing and future customer engagements.
RESPONSIBILITIES :
- Partner closely with Sales and Solutions Engineering to define customer adoption, growth and success strategies aligned to Snowflake business objectives.
- Work with Snowflake’s leadership to define professional services offerings, manage future strategy and direction for the professional services practice.
- Provide executive thought leadership - internally and externally - for Professional Services strategy, approach and activities.
- Lead the business and operational elements of the Professional Services team - from services sales to business investments to revenue and customer consumption.
- Establish a strategic roadmap to scale professional services including, new and updated services offerings, , resourcing, team enablement, project governance and sales and delivery oversight
- Retain customers and identify opportunities to expand scope of work
- Work closely with product and engineering in delivering customer feedback and prioritized requests for product development.
- Build, hire and manage a range of professional service teams
- Work with leadership to identify and implement metrics to track success, ensuring phases across pre-sales, sales, delivery and post-delivery are successful and drive revenue through hitting goals
- Deliver implementation, on boarding, integration, consulting, and ongoing technical services to help customers realize the full potential of Snowflake’s product.
- Manage, coach, and mentor existing team of client facing technical consultants who are passionate about service and client success
REQUIREMENTS:
- 15+ years in a professional service environment with a focus in data warehousing, business intelligence and cloud solutions
- Consultant and mentor with deep experience in Data Warehousing, Business Intelligence, Big Data and Cloud Infrastructure
- 5+ years of leadership experience, managing a PS team in a high growth, start up environment
- Ability to combine entrepreneurial spirit, business, technical and customer interfacing skills
- Proven success in building teams from scratch with a focus on optimizing performance, engagement and productivity
- Executive level communication with customer facing experience and confident in presenting both technical solutions and business impact
- Proven and consistent track record of building teams and delivering customer engagements
- Strong program, project, and process management skills; preferably project management certified
