Driver Support Associate (M/F/D)

Your mission

Thousands of professional drivers are using the Bliq app as their primary tool to make a living for themselves and their families.
Join our Growth Operations team and make a real difference in the lives of workers in the On Demand Economy as a Driver Support Associate at the frontline of our business. As part of a team of experienced industry professionals from companies like Uber, FreeNow, and Careem, you'll have the opportunity to provide exceptional customer service to drivers who rely on our app every day. Be the voice of our company and help shape the future of the on-demand economy, one driver at a time. If you are passionate about helping others, thrive in fast-paced environments, and want to be part of a team that is making a real impact, apply now!

Your responsibilities include, but are not limited to:

• Respond to customer inquiries and complaints via chat and email in a timely and professional manner
• Troubleshoot and resolve customer issues related to the use of our platform
• Provide accurate and helpful information to customers about our services and policies
• Escalate complex or unresolved issues to other teams for further assistance
• Maintain detailed records of customer interactions and transactions
• Continuously update knowledge of the company's services and policies to effectively assist customers
• Continuously strive to improve the customer experience and suggest improvements to the app and customer service process
• Work closely with our development team to report and track bugs

Your profile

You are right for this position if you have these qualifications:

• 
  Able to emphasize with the day-to-day challenges our driver base is facing
• 2+ years of customer service experience in a fast-paced environment like an early-stage startup
• Strong affinity towards troubleshooting complex IT systems
• Strong written and verbal communication skills in English and preferably another language
• Ability to multitask and prioritize effectively
• Strong problem-solving skills
• Experience with customer service software like FreshWorks or Zendesk is a plus.
• Prior work experience in the on-demand gig economy, such as ride-hailing or food delivery, is a plus

At Bliq, we're passionate about helping gig workers succeed. If you share that passion and are looking for an exciting opportunity to make a difference, we encourage you to apply for this position.

Why us?

As a member of the Bliq team, you’ll have access to:

• 
  Working with a team of motivated, entrepreneurial colleagues, helping you achieve the best you can
• A culture that celebrates success, reliability, and building a great community
• An open-minded and fun work environment
• Possibility to quickly take over responsibility for own projects
• A remote-first work policy
• Work equipment according to your preferences
• A 1,000 EUR training budget per year, entirely at your disposal

About us

At Bliq, we care about drivers, couriers and everyone working in the gig economy. We've spent the past 2.5 years building Bliq Ride. Our app helps drivers control the biggest platforms in their area on a single interface, work easier and earn more. We already have colleagues from a total of 12 countries, a truly international, diverse and open-minded team.
We value teamwork, entrepreneurial spirit and technology. We work and play equally hard. We've grown 20 times over the past 6 months, while improving the lives of thousands of drivers and we've got global expansion plans.
If you've ever wanted to join a super-star team and change the world for the better, this is your chance. Apply now, let's get to know each other!