Customer Service Officer Deutsch - Tschechisch

About EBTS Pro Assist Deutschland GmbH:
Eine multikulturelle und mehrsprachige Support-Plattform, die sicherstellt, dass der LKW oder Transport unserer Kunden im Falle eines unvorhergesehenen Stillstands schnellstmöglich wieder einsatzbereit ist. Rund um die Uhr, an sieben Tagen die Woche. Das ist unser Versprechen. Wir sind flexibel, handeln proaktiv und unterstützen unsere Kunden mit unserem fundierten technischen Wissen und unserem innovativen Service.

Your mission with us:

Incoming phone calls, e-mails and faxes treating and dispatching:

• You accept phone calls and respond to the customer’s inquiries and internal and external intervening parties
• You check the data for accuracy and completeness and keep the customer and all involves updated
• You are responsible for Reception & Services; provide technical support; search workshop

Ensures the monitoring and control of the agreements with the parties involved:

• Regarding the service conditions and agreements, complaint handling, etc.

Responsible for the complete treatment and follow-up of all contract-related issues within the established deadlines:

• You process all relevant information (Creating, tracking and closing all breakdown assistance files) and enter required information into the system
• You are responsible for the internal and external monitoring of client files

Your profil:

• You have skills in Microsoft Office applications, Outlook and Office related IT/telephone system
• You are able to communicate fluently in 3 languages: German, Czech and English
• You bring technical knowledge (automotive, tyres,…) is an asset
• You are able to communicate effectively over the phone
• You are working customer-focused and result-oriented
• You are a problem analyst and problem solver
• You are a Team player

What we offer:

• Internationally based company with flat hierarchies and short decision-making paths
• Versatile task profile and plenty of space to actively participate
• Agile work environment and a motivated, dynamic team
• Meal vouchers of €6,67 per working day
• Kilometre allowance of €0,30 per kilometre (one way)
• Extra holidays in case of marriage or birth of a child
• At EBTS you will have the possibility to develop yourself where your strengths are. We prefer to fill in open vacancies with our employees.
• Contract of indetermined period: we are interested in a longterm and stable collaboration

Our job offer Customer Service Officer Deutsch - Tschechisch sounds interesting? Then we are looking forward to receiving your application via Workwise.

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