Adresse Has responsibility for all customer service activities within assigned
scope. Drives the team's performance including the customer experience
delivery.
Direct or indirect leadership experience would round up your profile.
scope. Drives the team's performance including the customer experience
delivery.
Are you passionate about helping people to achieve their goals, delivering an outstanding customer experience and driving our vision of becoming the global integrator of container logistics? Do you believe that employees should be the first priority of a company? Then you might be just what we are looking for in our next Customer Experience Team Manager.
As a Team Manager you will be responsible to coach, guide and develop your team of around 10 people and to enable them to understand our customer needs and provide them an excellent service. As a Team Leader you need to present strong leadership skills, drive team engagement and be able to translate vision and strategy into something tangible for your teams.
In Maersk we are on a vision to become The Global Integrator of container logistics - connecting and simplifying our customers' supply chain. You will join a truly ground-breaking journey striving to continuing to strengthen the focus to become a truly customer-centric company, serving our customers' individual needs.
As a Team Manager you will be responsible to coach, guide and develop your team of around 10 people and to enable them to understand our customer needs and provide them an excellent service. As a Team Leader you need to present strong leadership skills, drive team engagement and be able to translate vision and strategy into something tangible for your teams.
In Maersk we are on a vision to become The Global Integrator of container logistics - connecting and simplifying our customers' supply chain. You will join a truly ground-breaking journey striving to continuing to strengthen the focus to become a truly customer-centric company, serving our customers' individual needs.
We offer:
- International experience working for the world´s leader, in a dynamic, global industry.
- Work with colleagues and clients across the world.
- Excellent training development opportunities and global career prospects.
- Enhance your communication, problem solving and relation building skills.
- Competitive salary and excellent bonus package.
Key responsibilities:
Coaching and development:
Customer Experience:
Performance:
Values:
- Support and coach team members on a day-to-day basis to motivate them and elevate their capabilities to manage customer experience
- Integrate and reconcile personal goals of your team members with our organizational goals
- Act as CARE emotional competencies trainer and champion
- Conduct periodic performance review sessions with team members and regular 1:1 focusing on personal development and growth
Customer Experience:
- Be an ambassador for our customers and share best-practices and knowledge with your team to improve the same
- Drive the vision of offering e2e logistics services and help our company to grow
- Own customer feedback via different channels and initiate conversations with relevant stakeholders on how to improve together
- Establish relationships with our customer’s management teams to strengthen our footprint with them
Performance:
- Develop objectives and related KPIs together with your team that serve our company vision and strategic priorities
- Monitor team performance against the objectives set, alleviate issues and empower your team members to take actions to deliver them
- Build a team of highly engaged, knowledgeable, diverse and passionate colleagues
- Alleviate issues and serve as escalations point
Values:
- Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values.
We are looking for
- We are looking for someone who is a passionate personality who has an obsession for customers and people
- takes energy from lifting others and helping them to be successful
- is empathetic and can inspire others to follow their lead
- is able to translate vision into action
- is a great collaborator feeling comfortable working together with different characters and hierarchy levels
- loves to operate in a changing environment and is comfortable with ambiguity
- would love to embark on a journey together with a great group of colleagues who support and challenge each other to become better every day
Direct or indirect leadership experience would round up your profile.
