Business Process Owner (M/F/D)

BE AN ESSENTIAL PART OF EVERYDAY LIFE

Position: 1741 – Business Process Owner (m/f/d)
Customer: DHL Supply Chain - Service Logistics
Grade: RCS H
Contract Type: Full-time, Permanent
Closing Date for Applications: 27th January 2022

Location: EMEA, UKI

Are you a motivated, organized person seeking an exciting and rewarding opening in a fast-paced environment? Would you enjoy being part of a committed team that works together to create a relevant, important difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changes … we're looking for you.

At DHL, our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, “Best Place to Work”.

Where supply chain flexibility is needed, to meet business/mission critical operational demands Service Logistics has the right solution. The Service Logistic solution is about getting the right parts to the right place at the right time and is proven in 1000+ service logistics operations worldwide, with an unparalleled global network spanning 140 countries. This is a dynamic and very exciting working environment.

An exciting opportunity to define, lead and drive process standardization, solutions enhancements and innovations to support the growth agenda of Service Logistics. Be the Voice of Global Service Logistics for Product enhancement and Innovation. Lead and coordinate the regional BPO teams to the same vision and drive consistent practices that are defined and rolled out across the region that align with the global approach. Set and improve regional standards and best practices that align to the global business improvement objectives.

If this sounds like a team, you'd like to join … keep reading.

We make promises to our customers, and we'll make promises to you too.

Ensure consistent practices are defined & rolled out across the entire Service Logistics network (warehousing, transport, call centres)
Ensure all functions (involved in selling, implementing & managing operations) follow & maintain standard practices
Provide input and execution of development of the regional operational network (supporting the global framework)
Enable retention & growth of the business by ensuring provision of consistently high performing cost base & service for all customers (>150 customers)
Support new customer business onto the network, and migrate customers to standard operating model & systems
Deliver continuous Improvement, First Choice and Quality, and own/drive global standardization across all partners, countries & regions
Support GBPO community with consistent documentation and coordination between the operational network
Provide market competitive unit cost, service across the regional network
Deliver EBIT and Gross Profit targets for the business across the network in line with the IBP
Deliver SL services & value proposition efficiently & effectively across the network, ensuring smooth implementation of new contracts

What are we looking for from you?

Strong Stakeholder management experience with the ability to influence other specialist departments
Excellent communication and collaboration skills – bring people with you
Experienced in change management
Experience required in managing global and cross functional projects and programs, delivering organizational change
Experience in delivering complex solutions in a matrix organisation across geographical boundaries
Working experience in an international logistics environment with a solid understanding of operations

What you will need to do next?

If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.

We will ensure that all our resourcing activities are fair, transparent and consistent across the Globe. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.