AdresseWhat is it like to work for Hilton?
· For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day,
· Our team members have the opportunity to travel the world with our Go Hilton program that they can share with friends & family. They also have access to our Hilton University: the development of our teams is at the heart of what we do! With Thrive@Hilton, we also provide our team members with a holistic approach to their well-being and personal development. Finally, we aim at making our planet a greener place with our Travel with Purpose commitment.
What will you work on at Hilton Geneva?
As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
· Maximise occupancy levels by reviewing and revising revenue strategies
· Work with the Sales and Events Teams to maximise corporate and group rates
· Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department
· Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
· Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
· Ensure Team Members are developed effectively and generate a culture of highquality standards for relationship building, customer service, selling techniques, and billing and processing contracts
· Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
· Assist in the recruiting, managing, training and developing of the Team
· Participate in the organisation of hotel promotional activities
What makes us a good match?
A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
· Previous experience with reservations in the hotel/leisure sector
· Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
· Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
· Excellent organisation and planning skills
· Accountable and resilient
· Action emails accordingly to urgency
· Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
· Knowledge of the hotel property management systems
· Previous experience in the same or similar role
· Relevant degree, in a business discipline, from an academic institution
What are the next steps?
· If you’re interested in this job opportunity, please apply directly on geneva.jobs@hilton.com,
· We will review all applications and will give you a feedback in the coming weeks,
· Our HR team will get in touch with you for a first phone call if we feel we are of a good match,
· As a next step, we would plan an interview with our Commercial Director
· You may then go through an online behavioral assessment to understand a bit more about yourself and you will finally meet with our Hotel General Manager.
· Any question left? Please reach out to us at geneva.jobs@hilton.com
