AdresseSendinblue is the European leader in digital marketing software. We are a complete Sales & Marketing toolbox: email, SMS, Facebook ads, chat, CRM, and more in one single SaaS platform. Our mission is to empower all companies with the tools they need to build stronger customer relationships and grow their business through meaningful interactions.
We are a rapidly growing team of more than 700+ employees, representing over 67 nationalities spread across seven offices in Paris, Berlin, Sofia, Noida, Bengaluru, Seattle, and Toronto.
At Sendinblue, all Sibers evolve in a multicultural, caring, and flexible environment. We are an international team of more composed of tech & non-tech profiles looking for talents that share our values: empower the customer, build up together, Impact first, be humbly open, and people company.
The Professional Services Team is responsible for providing customized products and services to our clients. These include Newsletter Templates, Landing Pages, Workflow Creation and Custom Integration and more.
Your first task is to make sure that all requests to the team are answered and processed. You will be responsible for getting feedback from the team and making sure that the necessary resources are available.
In addition, you discuss new ideas with your team and the revenue team in order to satisfy our customers even better.
Planning & Operations:
- Lead a team of 8 specialists, building training and career paths to drive a highly satisfied and performing team
- Defining the Capacity plan, managing the hiring of internal or external resources according to the team bandwidth
- Track and report key KPIs and metrics to assess the success of the practice and adjust and optimize team operations (time-to-value, customer satisfaction and on-time completion of projects, team efficiency)
Growth:
- Meet revenue and P&L targets
- Partner with AEs & CSMs to enhance the Catalogue of offer
- Work closely with the product team on improving Sib integrations and features used by the PS team
Delivery:
- Participate in functional and technical discovery calls with clients, AEs & CSMs to understand customer requirements and help close deals
- Define project scope, pricing, and timeline
- Manage client project success
Your Profile:
- 3+ years relevant experience (Professional services and managerial/ leadership experience)
- People-oriented: leadership skills, Interpersonal and motivational skills
- Solution-oriented: client-first and creative mindset
- Strong Project Management Skills
- Ability to cost estimate a large range of project types, and to track and meet budgets
- Experience in implementing clear and logical processes
- Solid organizational skills, including attention to detail and multi-tasking skills
Our Benefits:
- Sendinblue offers a “Sendinblue Ownership Plan” (SIBOP) which is inspired by ESOP or stock programs. This way you will participate in the event of a financial success with a considerable bonus.
- Fully paid Urban Sports Club M Membership
- Budget to subsidize various expenses for your Lunch, Internet and more
- Budget to support your workspace at home
- Language learning with Babbel app
- Subsidized BVG ticket for public transportation
- Second parent leave: 1 month of fully paid leave
- Office Library (we also order relevant Books for your Role)
- Global company offsite and inter-office trips (when the current sanitary situation permits)
- A modern Office with kicker table and table tennis
- 3 Days Home Office
- Pizza Wednesday, Monthly breakfast & many events and fun activities
- Learning & development opportunities
Studies have shown that women tend to apply to Jobs only when they meet 100% of the criteria, while men tend to apply even without a 100% match.
We know that it's nearly impossible to have a 100% match with any given Job, so if you think this Position is interesting and relevant for you, please don't refrain from applying just because you don't meet all the listed criteria above.
Sendinblue puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.
Sendinblue values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.
Our recruiting process will mostly be virtual (Hangout,Zoom) to provide a safe experience.
The timeline and details of the hiring process will be shared by the TA team during the first call.
