Adresse
Gehalt- Four plus (4+) years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues, and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
- L2 Level experience in installing, technical troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals hardware problems as well as desktop applications.
- Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
- Ability to lift/move computer equipment weighing up to 50Lbs.
- Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
- Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
- Smart hand support for peripheral and networking hardware, including, but not limited to· monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ?Smart Hands? capability.
- Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end-user network cabling.
- Experienced in repeat call analysis and developing preventive actions
- Experienced in Problem management
- Excellent written and oral communication skills with clients and management as well as people skills.
- Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency
- Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
- May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
- Experience with ticketing tools (ServiceNow / Remedy etc.),· Non-Technical
- Good Customer management skills,
- Good in oral and written communication
- Able to interact and work with customers at different levels.
- Self- Driven and result-oriented.
-Really passionate about the work
- Ability to work independently or as part of a team
-Ability to complete tasks effectively with minimal supervision
- Must be available to work flexible work schedules
Freelancer
Freelance
