Customer Success Manager (All Genders)

We are TradeLink. Changemakers for the world’s backbone of global trade – B2B supply chains.‍TradeLink is our answer to our initial question of what the most exciting company in the world would look like. We are building the collaboration layer for one of the largest, most fragmented and physically complex industries in the world and we are reinventing what B2B software looks like along the way together with people who simply love what they do. In the past 6 months, we ignited the network and grew x-fold on all exciting metrics (people, usage, partners) and recently closed our €12mn Series A led by Insight Partners and our existing investors Point Nine and Fly Ventures. Join our crazy ambitious team to tackle the core problems of a trillion-dollar industry and work alongside the most humble, talented and passionate. Read more about us and what it's like to work at TradeLink.

Tasks

• As our (Junior) Customer Success Manager (all genders) you will be at the heart of TradeLink. Your goal is to manage a diverse set of customers to take their logistic processes to the next level - logistics collaboration. The prevailing business priority is the customers’ successful adoption and productive use of our solution. By joining TradeLink in its current fast-growing phase, you will have the unique opportunity to actively shape the future of logistics. You act as a strategic advisor to our customers by understanding their business objectives to demonstrate early value creation and help them achieve the impact they desire
• You build and maintain trusting relationships with each new customer, develop project champions, and identify key stakeholders
• You ensure TradeLink is adopted across the organisation and enable digital transformation by applying comprehensive change management principles
• You take ownership of your customers’ roll-out processes along all steps of our customers' journey
• You identify, comprehend, and clearly articulate user requirements to enable customer-focused product development
• You identify, evaluate and confirm opportunities within your customer base to further grow our network

Requirements

• You have successfully completed your studies in business administration, economics, or any comparable subject – first experience in the logistic industry is a plus
• You are business fluent in German and English (C1). Any additional European language is a plus
• You have first client-facing experience in fast-paced environments (e.g. high-growth start-ups, logistics, consulting etc.)
• You have strong communication skills and can present complex issues in a structured way
• You like to solve problems in a creative, yet effective way
• You are a strong team player with a hands-on mentality
• You have distinct analytical skills and are highly self-organized with the ability to prioritize
• You work in a focused and structured manner

Benefits

• Being part of an exceptionally fast-growing product-led venture that's up to something big. We are building a new type of company, a SaaS-enabled B2B network
• Working with the newest tools and methods alongside enthusiastic, motivated people willing to make a difference.
• A diverse and international team of experts as well as experienced founders
• Autonomy, flexible working hours, and a remote-first setup (optional offices in Munich and Berlin), which connects our team members across Europe
• Learning opportunities and the perspective of climbing the management ladder - your growth and personal development is our priority
• Connecting with other TradeLinkers, participating in workshops and having a hell of a time at our two amazing company offsites every year
• Feeling thrown back to Gameboy Color times while working in our virtual office, Gather Town
• A phenomenal company culture during and outside of working hours

\_If you aren't completely confident that you meet our criteria, we recommend just take the chance and apply anyway! Curiosity, passion for digital disruption, eagerness to learn, a collaborative spirit, and a growth mindset are most important to us.‍\_TradeLink strongly believes in the power of diversity and is highly committed to providing a respectful, safe, and welcoming environment for everyone who works here or with us.